Business Process Optimization Specialist

hace 1 semana


Xico, México Microsoft A tiempo completo
About the Role

We are seeking a highly skilled and experienced Business Process Analyst to join our Global Benefits team within HR Services and Digital Employee Experiences (HRSDEE) at Microsoft. In this role, you will play a pivotal part in crafting and refining the processes and tools necessary to streamline our global work-time-tracking and benefit operations, ensuring efficiency and compliance throughout.

Your expertise in work-time-tracking will be instrumental in supporting industry-leading solutions, harmonizing business process flow with financial compliance and regulations, and maintaining meticulous attention to detail to uphold operational and legislative standards. Collaboration with stakeholders will be integral to maintaining compliance, while your oversight will encompass end-to-end governance across business functions, with a focus on documenting flow, controls, underlying systems, and requirements as necessary.

Key Responsibilities
  • Ownership of process design from creation to sustenance, ensuring alignment with organizational objectives and compliance standards.
  • Create and enhance processes that help achieve business outcomes and evaluate results using data analysis.
  • Partner with stakeholders to establish business process goals, determine local and global policies, and boost business process, tool adoption, and satisfaction.
  • Monitor and evaluate processes, conduct data analysis to identify opportunities for improvement, and communicate findings.
  • Proactively monitor local legislative changes, collaborate with relevant teams, and participate in gathering and prioritizing feedback for tool and process enhancements.
Requirements
  • Bachelor's Degree in Engineering, Business, or related field AND 2+ years of experience in process management, process execution, process optimization, or related roles.
  • OR equivalent experience.
  • An understanding of labor laws and union regulations pertaining to employment.
Preferred Qualifications
  • Bachelor's Degree in Engineering, Business, or related field AND extensive process management, process execution, process optimization, or related experience (e.g., data analytics).
  • OR Master's Degree in Engineering, Business, or related field AND significant process management, process execution, process optimization, or related experience (e.g., data analytics).
  • OR equivalent experience.
  • Experience with work-time-tracking systems and proficiency in Workforce Management solutions.


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