Instructional Designer

hace 1 día

Xico, México Zendesk, S. De R.L. De Cv (Mexico) A tiempo completo

**About the Role**

Zendesk, S. De R.L. De Cv (Mexico) is seeking a highly skilled and creative Instructional Designer to join our team. As an Instructional Designer, you will play a critical role in creating engaging and effective learning experiences for our customer support teams.

**Key Responsibilities**

  • Utilize instructional design methodologies to create interactive learning solutions, including digital learning, virtual instructor-led training (vILT), microlearning, videos, and supporting documentation.
  • Design activities and assessments that promote hands-on and experiential learning.
  • Collaborate with subject matter experts (SMEs) and stakeholders to gather content, review technical information, and translate complex topics into clear and concise materials.
  • Analyze learning needs by conducting needs assessments and audience analysis to identify learning objectives and appropriate strategies.
  • Author, maintain, and update online courses, utilizing real-time training evaluation data to inform ongoing maintenance and design needs.
  • Collaborate with cross-functional teams, such as product development and marketing, to align training initiatives with company goals and objectives.
  • Design and create engaging, effective digital courses through the use of Articulate Storyline/Rise and other e-learning tools; building quizzes and interactivity; testing of courses prior to their release; maintenance and refreshing of content in existing e-learning courses.
  • Build assessments to track learner progress and to verify job-readiness.
  • Develop a network with facilitators and learners. Intake, act upon, and track content feedback from facilitators and learners.
  • Stay abreast of industry trends, innovations, and emerging technologies in instructional design and digital learning to continually enhance the effectiveness of learning solutions.
  • Proactively revise content as Zendesk products and internal processes evolve.
  • Track and report on work in Asana project pages.
  • Create and execute plans for advancing the organization's knowledge of learning theories, digital learning and facilitation, as well as learning technologies.

**Requirements**

  • Bachelor's or Master's degree in Instructional Design, Education, or related field.
  • Proven 1-2 years experience as an Instructional Designer.

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