Senior Service Delivery Expert

hace 2 semanas


Zapopan, Jalisco, México Oracle A tiempo completo

We are seeking a highly skilled Senior Service Delivery Expert to join our Employee Experience Engineering team at Oracle. As a key member of the team, you will be responsible for managing and administering large-scale technology systems focused on enhancing collaboration services across our global employee population.

Key Responsibilities:

  • Solve complex technical issues related to Slack access
  • Create detailed documentation and educate users on system usage
  • Provide expert support to channel and workspace administrators
  • Manage administrative privileges, channels, and workspaces
  • Collaborate with Slack engineering and product teams to drive resolution of incidents and service outages
  • Evaluate telemetry data to identify and resolve user issues
  • Work in an Agile development environment with globally dispersed teams
  • Partner with Product and Program Management teams to deliver new features and enhancements
  • Collaborate with internal security teams to ensure compliance with organizational standards
  • Demonstrate excellent communication skills and ability to explain complex technical concepts clearly
  • Proactively identify and resolve risks and issues that may impact team execution

About This Role:

The ideal candidate will have 4+ years of experience supporting SaaS platforms, specifically Slack. They should possess strong analytical and problem-solving skills, with the ability to effectively communicate at different levels within the organization. A degree in Computer Science or equivalent experience is also required.

Compensation Package:

This role comes with a competitive compensation package, estimated to be around $140,000 per annum, based on industry standards and market conditions. The exact salary will depend on factors such as location, experience, and qualifications.



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