Senior Service Delivery Expert
hace 2 semanas
We are seeking a highly skilled Senior Service Delivery Expert to join our Employee Experience Engineering team at Oracle. As a key member of the team, you will be responsible for managing and administering large-scale technology systems focused on enhancing collaboration services across our global employee population.
Key Responsibilities:
- Solve complex technical issues related to Slack access
- Create detailed documentation and educate users on system usage
- Provide expert support to channel and workspace administrators
- Manage administrative privileges, channels, and workspaces
- Collaborate with Slack engineering and product teams to drive resolution of incidents and service outages
- Evaluate telemetry data to identify and resolve user issues
- Work in an Agile development environment with globally dispersed teams
- Partner with Product and Program Management teams to deliver new features and enhancements
- Collaborate with internal security teams to ensure compliance with organizational standards
- Demonstrate excellent communication skills and ability to explain complex technical concepts clearly
- Proactively identify and resolve risks and issues that may impact team execution
About This Role:
The ideal candidate will have 4+ years of experience supporting SaaS platforms, specifically Slack. They should possess strong analytical and problem-solving skills, with the ability to effectively communicate at different levels within the organization. A degree in Computer Science or equivalent experience is also required.
Compensation Package:
This role comes with a competitive compensation package, estimated to be around $140,000 per annum, based on industry standards and market conditions. The exact salary will depend on factors such as location, experience, and qualifications.
-
Senior Customer Service Expert
hace 1 mes
Zapopan, Jalisco, México Elanco A tiempo completoRole OverviewWe are seeking a highly skilled Senior Customer Service Expert to join our team at Elanco. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction.About the RoleThis role is an exciting opportunity to work with a global leader in animal...
-
Zapopan, Jalisco, México Control Expert - Controles Remoto A tiempo completoEn Control Expert, empresa líder en la comercialización de controladores remotos, estamos buscando a un Diseñador Gráfico senior con experiencia en crear materiales visuales atractivos y efectivos. **Descripción del puesto:**Nuestro equipo de marketing busca a alguien con habilidades creativas y técnicas para diseñar nuestra papelería empresarial,...
-
Service Delivery Specialist
hace 2 meses
Zapopan, Jalisco, México Citi A tiempo completoThe Customer Experience Manager is responsible for ensuring an exceptional level of customer service in order to achieve client satisfaction. This involves managing resources at the Branch to generate "Exceptional Experiences" from the client's initial contact with the branch. **Key Responsibilities:**• Promote the products and services of the Institution...
-
Customer Service Process Expert
hace 1 mes
Zapopan, Jalisco, México Elanco A tiempo completoOverviewWe are seeking an experienced Customer Service Process Expert to join our team at Elanco. This is a key role within our O2C (Order-to-Cash) function, and the successful candidate will be responsible for providing exceptional customer service and process expertise.About UsElanco is a global leader in animal health, dedicated to innovation and...
-
Senior Customer Service Specialist
hace 1 mes
Zapopan, Jalisco, México Elanco A tiempo completoAbout ElancoAs a global leader in animal health, we strive to deliver innovative products and services to prevent and treat disease in farm animals and pets. Our vision is to 'Food and Companionship Enriching Life' and our approach to sustainability - the Elanco Healthy Purpose - aims to advance the health of animals, people, the planet and our...
-
Operations Manager
hace 2 semanas
Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout the RoleServicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking a highly skilled Operations Manager to lead our Last Mile delivery operations in Zapopan, JAL, MEX.Job SummaryThis is an exciting opportunity for a seasoned professional to take on a leadership role and drive business growth by delivering exceptional customer experiences through...
-
Senior Customer Service Specialist
hace 4 horas
Zapopan, Jalisco, México Arrow Electronics, Inc. A tiempo completoJob Summary">We are seeking a skilled Customer Support Associate to join our team at Arrow Electronics, Inc. in Guadalajara, Mexico.About the Role">This is a full-time position requiring excellent communication skills, both written and verbal, as you will be interacting directly with customers to provide expert internal and external customer service.You will...
-
Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completoAbout the RoleWe are seeking a highly skilled Localization Program Manager to lead international software delivery projects across Amazon Devices families. As a key member of our DS2 Localization team, you will be responsible for driving project schedules from development commit to release, coordinating design/implementation efforts, and working with...
-
Senior Front-End Developer | Expert in Progressive Web Apps
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout UsWe are a leading technology company that empowers innovation through cutting-edge solutions.About YouAs a seasoned Senior Front-End Developer, you will play a pivotal role in shaping the future of our digital products. If you thrive in a fast-paced environment with minimal supervision and have a passion for crafting exceptional user experiences, we...
-
Senior Software Development Expert
hace 2 meses
Zapopan, Jalisco, México Oracle A tiempo completo**About the Role**We are seeking a highly skilled Senior Software Development Expert to join our team at Oracle.Key Responsibilities:Design and develop cloud-based software solutions using Java, Python, JavaScript, and C++.Lead a team of developers in designing and developing highly available and redundant software solutions.Mentor junior developers on...
-
Diseñador Gráfico Senior
hace 2 semanas
Zapopan, Jalisco, México Control Expert - Controles Remoto A tiempo completoBuscamos a un Diseñador Gráfico apasionado que se una a nuestro equipo de Control Expert - Controles Remoto.Sobre NosotrosNuestra empresa es líder en el mercado de controles remotos, y estamos comprometidos con ofrecer soluciones innovadoras y efectivas a nuestros clientes. Nuestro equipo está formado por profesionales experimentados y talentosos que...
-
Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAre you a motivated and organized leader looking to take on a new challenge? Servicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking an Operations Manager Lead for its Last Mile Delivery team.About the Role:We are looking for a talented and experienced professional to lead our Last Mile Delivery operations. As an Operations Manager Lead, you will...
-
Asistente Financiero Senior
hace 1 mes
Zapopan, Jalisco, México Grupo Gomsa A tiempo completoGrupo Gomsa busca a un profundo experto en finanzas para ocupar el puesto de Asistente Financiero Senior.La remuneración será entre $10,000 y $12,000 por mes, dependiendo del desempeño y la experiencia.Las responsabilidades incluyen manejar saldos bancarios con precisión, crear reportes detallados y analizar información financiera para informar...
-
Customer Service Business Partner
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completo**Career Opportunities at Oracle**We are seeking a highly skilled Customer Service Business Partner to join our team. As a key member of our customer-facing organization, you will be responsible for delivering exceptional support and guidance to our customers throughout the entire lifecycle of their subscription.The ideal candidate will have excellent...
-
Senior Oracle Solutions Strategist
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob OverviewWe are seeking an experienced Senior Oracle Solutions Strategist to lead our delivery team in providing exceptional guidance and support to customers throughout the entire implementation lifecycle.This role is responsible for driving customer satisfaction and ensuring successful adoption of Oracle's products and services.
-
Senior Network Security Expert
hace 2 meses
Zapopan, Jalisco, México Oracle A tiempo completoAbout the RoleWe are seeking a highly experienced Principal Security Engineer to join our team at Oracle Cloud Infrastructure (OCI). As a senior member of our network security and remote access team, you will play a key role in managing network security systems for OCI Enterprise Engineering.
-
Technical Support Expert for Oracle B2C Service
hace 2 meses
Zapopan, Jalisco, México Oracle A tiempo completoOracle is a leading provider of cloud-based customer service and support software. As a Technical Support Expert, you will play a critical role in helping our clients achieve exceptional customer service outcomes.About the Role:This position requires an individual with strong technical expertise and excellent communication skills. You will be responsible for...
-
Cloud Operations Expert
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoOracle is seeking a highly skilled Cloud Operations Expert to join their team. This critical role involves solving complex problems related to infrastructure cloud services, handling customer incident tickets, and deploying software in test or production systems.The ideal candidate will have a minimum of 1 to 5+ years' experience running large scale customer...
-
Senior Cloud Infrastructure Specialist
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoOracle is a global leader in enterprise software and database solutions. We are seeking a skilled Senior Cloud Infrastructure Specialist to join our team.Job SummaryWe offer a competitive salary of $120,000 - $180,000 per year.The successful candidate will have strong knowledge of Exadata, Real Application Clusters, Oracle database, Storage, and Linux...
-
Senior Debt Recovery Specialist
hace 3 semanas
Zapopan, Jalisco, México Intugo A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Senior Debt Recovery Specialist to join our team at Intugo. As a Senior Debt Recovery Specialist, you will be responsible for managing a portfolio of delinquent accounts and working closely with customers to resolve outstanding debts.Key ResponsibilitiesMaking outbound calls to delinquent accounts to...