IT Specialist

hace 4 semanas

Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

Job Summary

MX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly skilled IT Specialist to join our team. The successful candidate will be responsible for facilitating corporate-wide IT processes, including Disaster Recovery, Microsoft License Management, Service On-boarding, and Management Reporting Services.

Key Responsibilities

  • Facilitate Disaster Recovery and Operations Management Processes, ensuring compliance with company policies and client requirements.
  • Manage scheduled application DR tests, working closely with Tech & Bus teams.
  • Own DR preparation activities within different groups, including Application Technical Operations (ATO) and App Team.
  • Ensure required application DR documentation is complete, signed off, and reviewed.
  • Coordinate Application and ATO resources required for DR testing.
  • Maintain DR data on ATO SharePoint Team site.
  • Track post-mortem closure items and ensure actions are closed.
  • Provide required DR information to corporate stakeholders, maintaining data integrity and adding value to the business.

Requirements

  • Excellent English communication skills (both verbal and written).
  • At least 2 years of experience in diverse technical problem-solving.
  • Experience with Reporting & Data Visualization Tools like Microsoft BI, Tableau, or Qlik.
  • Experience in managing Disaster Recovery tests.
  • Intermediate to advanced level of knowledge of Microsoft Excel and MS Word.
  • Understanding of end-user processes and operational procedures.
  • Ability to communicate effectively across all levels and groups of an organization.
  • Determines own priorities and works well individually and as part of the team.
  • Sound knowledge and understanding of ITIL processes, at least one end-user ticket management system, capacity management and forecasting processes, end-to-end support drivers, SLAs, and performance metrics, change management processes, and industry DR solutions, trends, policies, and management processes.

About Us

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy, and people. The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.

Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance, and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic, and brand advisor to private sector and governmental clients.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.

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