IT Support Specialist
hace 4 semanas
**About the Role**
We are seeking a highly skilled IT Support Specialist to join our team in Cancun, Mexico. As an IT Support Specialist, you will be responsible for providing technical assistance to internal and external customers, troubleshooting issues, and ensuring the smooth operation of our IT systems.
**Key Responsibilities**
- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues with Windows 10/11, Apple OS, and smartphones
- Collaborate with stakeholders to identify and resolve technical issues
- Develop and maintain knowledge of IT systems and technologies
- Participate in special projects and initiatives to improve IT services
**Requirements**
- Strong customer service skills and ability to work in a team environment
- Fluent English language skills
- High level of IT experience, with hands-on experience with Windows 10/11, Apple OS, and smartphones
- Ability to maintain high availability during working hours
- Collaborative and communicative skills
**What We Offer**
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Access to free learning platforms and language lessons
TUI Musement is a leading Tours & Activities business, combining a scalable digital platform with local service delivery. We offer excursions, activities, tickets, and transfers in over 50 countries worldwide.
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