IT Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México BetterCloud A tiempo completo

At BetterCloud, we're seeking a skilled IT Support Specialist to join our team in Mexico City. As a key member of our IT team, you will provide world-class support to our fast-growing team, ensuring a seamless employee experience.

Responsibilities:

  • Provide IT support during technical transitions with kindness, empathy, and understanding.
  • Assist with IT needs of employees in India and Ukraine.
  • Support Security with IT-related work needed to enhance security policies and compliance.
  • Onboard new employees, provision software and hardware, and ensure they have the tech they need by Day 1.
  • Identify and automate manual processes to improve speed, consistency, security, accuracy, and to free up time for the things humans are good at.
  • Keep office infrastructure running smoothly, including video conferencing equipment, phones, printers, and network gear.
  • Contribute to help desk documentation and maintain inventory of BetterCloud-owned technology.

Requirements:

  • IT practitioner with a minimum of 1 year experience providing support in a corporate environment.
  • Team player with a positive attitude who can decipher problems and find solutions.
  • Detail-oriented problem solver who is methodical about troubleshooting and documentation.
  • Someone who is always asking "How can we do this better?" and does not lean on the status-quo.

We offer a hybrid work model, generous PTO policy, and access to top-notch technology and training.


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