Strategic Operations Lead
hace 3 semanas
Crimson Education is a leading EdTech startup revolutionizing the future of education by providing personalized learning experiences and technology solutions. As a Senior Operations Advisor, you will play a pivotal role in enhancing service delivery and creating value for our students.
Main Responsibilities:
- Maintain and improve quality standards, analytics reporting, and highlight opportunities for staff development
- Maintain thorough documentation and training for standard operating procedures
- Serve as the liaison between Service Delivery and Tech teams regarding new developments and feature rollouts
- Monitor system availability and work closely with the technology team in case of malfunctions or outages
- Oversee change management for new workflows and assist with product launches
- Take ownership of select critical business workflows within Service Delivery
- Run recurring initiatives like Net Promoter Score (NPS) surveys
- Utilize data and reporting to surface insights, diagnose problems, and highlight improvement opportunities
- Liaise with software service providers on behalf of the Student Success Team at Crimson
Project Management Expectations:
- Plan and manage projects aimed at operational improvements, leveraging strong analytical abilities
- Display meticulous attention to detail in scoping initiatives, compiling requirements, and communicating to stakeholders
- Optimize workflows
- Enhance quality assurance practices
- Revamp personnel hiring and onboarding processes
- Implement technology integrations
- Enable infrastructure upgrades
- Analyze and report enhancements
Requirements and Qualifications:
- 3+ years managing projects or leading continuous improvement initiatives
- Understanding and experience with reporting activities, issues, and requirements in a global organization
- Sharp analytical skills and data-driven mindset
- Excellent communication and organizational abilities
- Adaptability to learn new systems and processes quickly
- Meticulous attention to detail
- Ability to manage multiple stakeholders and workflows simultaneously
- Advanced analytical abilities across Microsoft Excel and database coding languages like Python, SQL, etc
- Advanced interpersonal skills to problem-solve in high-pressure situations
- A high appetite for personal development and hard work
Success Metrics:
- Early identification of service delivery risks, leading to risk mitigation
- Continuous advancement in process efficiency and simplification
- Higher employee engagement and customer satisfaction scores
- Successful scoping, delivery, and outcomes across assigned projects
Career Advancement Opportunities:
Crimson Education offers rapid career growth, flexible working environments, and limitless development opportunities. Our internal promotions/role changes made up 33% of all recruitment last year. You will have access to a $1000 individual training budget per year and be part of a dynamic, ambitious team that values Radical Candor and psychological well-being. Join us in shaping the future of education
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