Strategic Operations Lead

hace 3 semanas


Ciudad de México, Ciudad de México Crimson Education A tiempo completo
Operational Excellence at Crimson Education

Crimson Education is a leading EdTech startup revolutionizing the future of education by providing personalized learning experiences and technology solutions. As a Senior Operations Advisor, you will play a pivotal role in enhancing service delivery and creating value for our students.

Main Responsibilities:

  • Maintain and improve quality standards, analytics reporting, and highlight opportunities for staff development
  • Maintain thorough documentation and training for standard operating procedures
  • Serve as the liaison between Service Delivery and Tech teams regarding new developments and feature rollouts
  • Monitor system availability and work closely with the technology team in case of malfunctions or outages
  • Oversee change management for new workflows and assist with product launches
  • Take ownership of select critical business workflows within Service Delivery
  • Run recurring initiatives like Net Promoter Score (NPS) surveys
  • Utilize data and reporting to surface insights, diagnose problems, and highlight improvement opportunities
  • Liaise with software service providers on behalf of the Student Success Team at Crimson

Project Management Expectations:

  • Plan and manage projects aimed at operational improvements, leveraging strong analytical abilities
  • Display meticulous attention to detail in scoping initiatives, compiling requirements, and communicating to stakeholders
  • Optimize workflows
  • Enhance quality assurance practices
  • Revamp personnel hiring and onboarding processes
  • Implement technology integrations
  • Enable infrastructure upgrades
  • Analyze and report enhancements

Requirements and Qualifications:

  • 3+ years managing projects or leading continuous improvement initiatives
  • Understanding and experience with reporting activities, issues, and requirements in a global organization
  • Sharp analytical skills and data-driven mindset
  • Excellent communication and organizational abilities
  • Adaptability to learn new systems and processes quickly
  • Meticulous attention to detail
  • Ability to manage multiple stakeholders and workflows simultaneously
  • Advanced analytical abilities across Microsoft Excel and database coding languages like Python, SQL, etc
  • Advanced interpersonal skills to problem-solve in high-pressure situations
  • A high appetite for personal development and hard work

Success Metrics:

  • Early identification of service delivery risks, leading to risk mitigation
  • Continuous advancement in process efficiency and simplification
  • Higher employee engagement and customer satisfaction scores
  • Successful scoping, delivery, and outcomes across assigned projects

Career Advancement Opportunities:

Crimson Education offers rapid career growth, flexible working environments, and limitless development opportunities. Our internal promotions/role changes made up 33% of all recruitment last year. You will have access to a $1000 individual training budget per year and be part of a dynamic, ambitious team that values Radical Candor and psychological well-being. Join us in shaping the future of education



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