Operations Efficiency Lead

hace 3 días


Ciudad de México, Ciudad de México WBL California, LLC A tiempo completo

World Business Lenders (WBL California, LLC) is a leading provider of short-term real estate collateralized commercial loans to small and medium-sized businesses across the United States.

We are seeking an experienced Operations Efficiency Lead to join our Business Management department. As a key member of our team, you will be responsible for managing projects and initiatives aimed at improving efficiency within our Operations teams.

Job Description:

The Operations Efficiency Lead will work closely with the Loan Operations Business Management Supervisor to develop communications, policies, procedures, forms, and reporting for various business units within the company.

  • Lead and manage a team of Loan Operations Business Management Analysts to execute all related deliverables
  • Work closely with Production departments to streamline communication, workflow, and processes
  • Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) for all staff companywide
  • Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs)
  • Learn the various functions/departments and staff across all areas of the company, and serve as a


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