Operations Efficiency Lead
hace 3 días
World Business Lenders (WBL California, LLC) is a leading provider of short-term real estate collateralized commercial loans to small and medium-sized businesses across the United States.
We are seeking an experienced Operations Efficiency Lead to join our Business Management department. As a key member of our team, you will be responsible for managing projects and initiatives aimed at improving efficiency within our Operations teams.
Job Description:The Operations Efficiency Lead will work closely with the Loan Operations Business Management Supervisor to develop communications, policies, procedures, forms, and reporting for various business units within the company.
- Lead and manage a team of Loan Operations Business Management Analysts to execute all related deliverables
- Work closely with Production departments to streamline communication, workflow, and processes
- Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) for all staff companywide
- Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs)
- Learn the various functions/departments and staff across all areas of the company, and serve as a
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