Onsite Front Desk Coordinator

hace 2 semanas


Monterrey, Nuevo León, México Transperfect A tiempo completo
About the Role

We are seeking a highly organized and detail-oriented Onsite Receptionist to join our team for a new data collection project in San Diego, California.

Key Responsibilities:

  • Welcoming participants for the onsite data collection project, including checking their IDs and having them sign the NDA
  • Providing instructions on expected participant behavior during the collection
  • Managing the daily schedule and working with the remote Scheduler to find replacement participants in case of cancellations
  • Checking participants in and out of the study through booking software
  • Treating participants with the utmost level of care and professionalism
  • Confirming that participant information is logged correctly
  • Guiding participants from project inception to signature, while distilling the purpose of the study
  • Ensuring accurate and up-to-date information through transparent and clear communication
  • Facilitating project changes for scheduling and resource planning
  • Filing study documentation when appropriate
  • Providing ongoing support and information to participants

Requirements:

  • High school diploma or equivalent; further education or certification is a plus
  • Proven experience in scheduling, reception, or administrative roles
  • Professional English fluency
  • Outstanding customer service and excellent communication skills
  • Ability to work independently and meet deadlines
  • Flexibility and ability to shift focuses quickly
  • Resilient personality and ability to adjust through applied feedback
  • Self-motivated, quick learner, and organized
  • Ability to juggle multiple projects at once and effectively multitask
  • Quality and detail-oriented mindset

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