Customer Service Representative Senior Lead

hace 2 meses


Saltillo, Coahuila de Zaragoza, México Johnson Controls International A tiempo completo

Job Summary

We are seeking a Senior Customer Care Representative to join our team at Johnson Controls International. The ideal candidate will have a bachelor's degree in business, international relations, or a related field and proficiency in the English language.

Key Responsibilities:

  1. Handle customer inquiries and resolve issues in a timely and professional manner.
  2. Process orders, monitor backorders, and maintain planned shipping dates.
  3. Address customer complaints, issue internal complaints and RMA, and follow up on solution and corrective actions.
  4. Coordinate with sales representatives, warehouse, and supply chain teams to ensure customer satisfaction.
  5. Update customer details and price agreements in Salesforce.

Requirements:

  • Bachelor's degree in business, international relations, or a related field.
  • Proficiency in the English language.
  • Previous experience as a CSR or understanding of the customer service process in a manufacturing environment.
  • Customer-oriented with a focus on details.
  • PC skills/ MS office.
  • Problem-solving and SAP skills (desirable).


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