Customer Service Representative Senior Lead
hace 2 meses
Job Summary
We are seeking a Senior Customer Care Representative to join our team at Johnson Controls International. The ideal candidate will have a bachelor's degree in business, international relations, or a related field and proficiency in the English language.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Process orders, monitor backorders, and maintain planned shipping dates.
- Address customer complaints, issue internal complaints and RMA, and follow up on solution and corrective actions.
- Coordinate with sales representatives, warehouse, and supply chain teams to ensure customer satisfaction.
- Update customer details and price agreements in Salesforce.
Requirements:
- Bachelor's degree in business, international relations, or a related field.
- Proficiency in the English language.
- Previous experience as a CSR or understanding of the customer service process in a manufacturing environment.
- Customer-oriented with a focus on details.
- PC skills/ MS office.
- Problem-solving and SAP skills (desirable).
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