Senior Database Engineer

hace 4 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled Senior Database Engineer to join our SQL Support database team. As a key member of our team, you will provide primary support for critical, complex production MS SQL databases, troubleshoot and investigate incidents, and work closely with internal technical teams to resolve issues.

Key Responsibilities
  • Provide primary support for critical, complex production MS SQL databases
  • Troubleshoot and investigate incidents, and work closely with internal technical teams to resolve issues
  • Coordinate interaction with vendors, creating service requests and escalating as needed to ensure timely resolution
  • Provide problem management and resolution for repeat issues
  • Make recommendations and contribute to the design and development of long-term solutions
  • Respond to inquiries from business partners related to performance, application errors, storage capacity, etc.
  • Review and execute medium to low risk changes, including DDL, database configuration changes, patching, and well-defined, well-documented upgrades
  • Participate in new system builds, creating databases, schemas, and deploying standard jobs and monitoring
  • Ensure system supportability prior to production utilization
  • Adhere to documented change and incident management policies
  • Use established Shared Services support processes and tools to document and track problem resolution
  • Develop technical documentation for use in future incident resolution
About You

We are looking for a highly skilled and experienced Senior Database Engineer with a strong background in MS SQL databases. The ideal candidate will have a Bachelor's Degree in Computer Science or a related field, and at least 5 years of experience providing 24x7 support for MS SQL 2005/2008/2012/2014/2016 on Windows.

  • Bachelor's Degree in Computer Science or a related field
  • At least 5 years of experience providing 24x7 support for MS SQL 2005/2008/2012/2014/2016 on Windows
  • Strong quantitative, analytical, communication, and verbal skills with a strong customer service focus
  • Ability to problem-solve in high-pressure situations
  • Ability to work as part of a team, as well as independently toward assigned goals
  • Preferable 2+ years of experience with batch scripting
  • Preferable 2+ years of experience in a development or support organization supporting large applications
What's in it for You?

We offer a comprehensive benefits package, including a hybrid work model, wellbeing programs, and opportunities for professional growth and development. As a member of our team, you will have the opportunity to work on challenging projects, collaborate with a talented team of professionals, and contribute to the success of our organization.

We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to contribute and grow. We are an equal employment opportunity/affirmative action employer, and we welcome applications from qualified candidates from diverse backgrounds.



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