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hace 2 meses
As a Cloud Support Engineer at Amazon, you will be part of a dynamic team responsible for delivering exceptional customer support and technical expertise to our clients. This role requires a strong understanding of cloud computing, technical troubleshooting, and excellent communication skills.
Key Responsibilities- Provide technical support to customers via various channels, including phone, email, and web/live chat.
- Apply advanced troubleshooting techniques to resolve complex technical issues.
- Collaborate with cross-functional teams to reproduce and resolve customer issues.
- Develop and present training to internal teams on cloud technologies and best practices.
- Participate in process improvement initiatives to enhance customer support experience.
- Experience with modern programming languages, data structures, algorithms, HTTP, and troubleshooting API calls.
- Knowledge or experience with system administration and troubleshooting in Linux and/or Windows.
- Knowledge or experience with Networking and troubleshooting.
Amazon is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses. Our inclusive team culture values diversity, mentorship, and career growth, offering endless opportunities for professional development.
