Cloud Support Specialist

hace 1 mes


Xico, México Acronis A tiempo completo
Cloud Support Specialist

Acronis is a world leader in cyber protection, empowering individuals with cutting-edge technology to monitor, control, and protect data that businesses and lives depend on. We are seeking a Cloud Software Support Specialist to join our mission in creating a #CyberFit future.

Key Responsibilities:

  • Support MSPs, partners, and customers of Acronis, resolving technical incidents with available resources, expertise, and colleague cooperation.
  • Craft solutions and deliver initial product setup, perform initial issue troubleshooting, and escalate issues to the next Support level.
  • Communicate with MSPs to their complete satisfaction.

Requirements:

  • 2+ years of work experience in a similar role, preferably in Hosting tech support or Managed Service Provider business.
  • Hands-on experience administering Windows Server, knowledge of Linux/UNIX basics, and CLI.
  • Awareness of modern Virtualization technologies, passion for troubleshooting, and ability to come up with efficient solutions for complex cross-platform issues.
  • Good communication skills, customer focus, and ability to prioritize and switch between time-sensitive issues.
  • Fluent English (verbal and written) and Spanish (verbal and written).

About Acronis:

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has over 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world every day are the cornerstones of the Acronis Team.



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