Cloud Support Specialist

hace 3 semanas


Xico, México Amazon A tiempo completo

About the Role

We are seeking a highly motivated and technically skilled Cloud Support Associate to join our team at Amazon. As a Cloud Support Associate, you will be responsible for providing exceptional technical support to our customers, leveraging your knowledge of cloud-based technologies to resolve complex issues and improve the overall customer experience.

Key Responsibilities

  • Provide advanced technical support to customers via various contact channels, including telephone, email, and live chat.
  • Collaborate with senior engineers to troubleshoot complex customer issues, applying advanced troubleshooting techniques to provide tailored solutions.
  • Drive initiatives to improve support-related processes and enhance the overall customer experience.
  • Leverage customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Continuously learn and develop new technical skills and professional competencies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.

Team Culture

Our team values a culture of inclusion and diversity. We believe in creating a work environment that is welcoming and inclusive for all employees, regardless of their background, culture, or identity.

Work Life Balance

We prioritize work-life balance and encourage our employees to find a healthy balance between their personal and professional lives. We offer flexible working hours and a range of benefits to support our employees' well-being.

Mentorship and Career Growth

We are committed to supporting the growth and development of our employees. Our team offers mentorship and coaching opportunities, as well as a range of training programs to help employees develop new skills and advance their careers.

Requirements

  • Knowledge or experience with system administration and troubleshooting.
  • Understanding or experience with cloud-based environments in one of the following technology domains: Analytics, Big Data, Databases, Deployment/DevOps, Developer and Mobile Services, Storage and Content Delivery, Security, Windows, Linux, or Networking.
  • Ability to communicate effectively in English within technical and business settings.


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