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Customer Service Representative

hace 2 meses

Mexicali, Baja California, México Advanced Energy Industries, Inc A tiempo completo

**Job Summary**

Advanced Energy Industries, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our production planning department, you will be responsible for maintaining top-level customer requirements and driving total manufacturing requirements.

**Key Responsibilities**

  • Maintain accurate customer requirements and collaborate with cross-functional teams to improve customer lead times and on-time delivery.
  • Analyze customer requirements and create level-load schedules to satisfy customer needs and ensure a smooth production flow.
  • Develop and submit production schedule options to the Production Manager for approval.
  • Minimize inventory levels by accurately managing customer requirements.
  • Lead the process for sales order change management, including changes in quantity, design configuration, part number, and schedule dates.
  • Provide MRP oversight and serve as the subject matter expert for MRP-related issues, training, and accuracy.
  • Work with Operations to analyze and create relevant reports, monitor production output against customer requirements, and identify areas for improvement.
  • Design, modify, and develop high-level business processes and improvements to enhance production efficiency.
  • Maintain a clean and organized work environment, adhering to company standards, customer, and government regulations.

**Requirements**

  • Bachelor's degree in Industrial Engineering or a related field, or equivalent combination of education and experience.
  • 5+ years of experience in planning, coordinating, and scheduling production operations, or an equivalent combination of work-related experience.
  • Experience with S&OP, ERP systems, DRP/MRP, and Planning BOMs is highly desired.
  • Excellent people skills, with the ability to work with local teams and external functions within the company.
  • Excellent organizational skills, with a background in labor and equipment capacity planning preferred.
  • Supply Chain certification (APICS, ISM, or CPSM) is preferred.
  • High competency level in Microsoft Office (Excel, PowerPoint, Word) and bilingual proficiency in English and Spanish.

**About Us**

Advanced Energy Industries, Inc. is a leading provider of innovative solutions for the energy industry. We are committed to delivering exceptional customer service and driving business growth through strategic partnerships and operational excellence.