Customer Success Specialist

hace 5 días


León de los Aldama, Guanajuato, México Mexico A tiempo completo

About the Role:

This position is a crucial part of our Customer Support team at eProductivity Software, Mexico. As a highly skilled Associate Customer Success Analyst, you will be responsible for delivering exceptional customer experiences, resolving critical support issues, and maintaining strong relationships with our clients worldwide.

Key Responsibilities:

  • Review and prioritize support cases, ensuring accuracy and completeness of data
  • Make informed decisions on case routing and ownership
  • Collaborate with global teams and R&D teams to resolve complex issues
  • Escalate or re-route cases as necessary, maintaining strict adherence to SLA requirements
  • Timely closure of cases, capturing all relevant resolution details accurately
  • Provide regular updates to customers, including statistical and progress information
  • Work closely with Tier Support Peers and Development to resolve technical tasks
  • Support software installation and upgrades, and submit new solutions to the knowledge base

Requirements and Qualifications:

  • Minimum 5 years of customer service experience
  • Excellent organizational and interpersonal skills
  • Strong English verbal and written communication skills
  • Data entry skills, such as word-per-minute typing
  • Ability to work independently in a fast-paced environment
  • Foreign language proficiency is an added bonus

Benefits and Compensation:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.



  • León de los Aldama, Guanajuato, México Wella Company A tiempo completo

    Finance Operations SpecialistAt Wella Company, we're looking for a seasoned Finance Operations Specialist to join our team. In this role, you'll be responsible for providing high-quality financial processing and reporting services to support the organization's success.Some of your key responsibilities will include:Ensuring the efficient and accurate...


  • León de los Aldama, Guanajuato, México Kamax A tiempo completo

    Company OverviewKamax is a leading manufacturer of high-strength fasteners in the mobility industry. We set standards in innovation, quality, and profitability.Our core business since 1935 has been in the automotive sector, where we develop individual solutions for our customers' unique requirements. We are committed to reliable and long-term partnerships...


  • León de los Aldama, Guanajuato, México Naps A tiempo completo

    NAPS is committed to sustainable development, integrating social, economic, and environmental aspects into our corporate mission.We are seeking a Logistics and Customer Support Specialist to assist in the main activities of inventory, tracking, process reporting, and customer service within the Industrial sector. Key responsibilities include:- Correct...


  • León de los Aldama, Guanajuato, México Axa Assistance México S.A. De C.V. A tiempo completo

    Axa Assistance Mexico S.A. De C.V. is seeking a highly skilled Customer Service Specialist to join their team in León, Guanajuato.**Overview:**We are a leading provider of insurance and assistance services, dedicated to empowering people to lead better lives. Our team is passionate about delivering exceptional customer experiences and driving business...

  • Accounting Specialist

    hace 3 semanas


    León de los Aldama, Guanajuato, México CONFECCIONES MODA PIEL A tiempo completo

    As an Accounting Specialist at {company}, you will be responsible for analyzing financial data, preparing financial reports, and ensuring compliance with regulatory requirements.Key responsibilities include:Preparing and reviewing financial statements and reportsAnalyzing financial data to identify trends and areas for improvementEnsuring compliance with...


  • León de los Aldama, Guanajuato, México Lear Corporation A tiempo completo

    Crust Planning SpecialistLear Corporation is a leading automotive supplier serving major manufacturers worldwide. We operate in 39 countries, with over 165,000 employees. If you're passionate about logistics and supply chain management, this role may be for you.Job Description:We're seeking a Crust Planning Specialist to lead operations and material flow....


  • León de los Aldama, Guanajuato, México Michelin A tiempo completo

    Job DescriptionWe are seeking a highly skilled Inventory Management Specialist to join our team at Michelin.Key Responsibilities:Ensure the necessary information is available for storing and managing parts data (PDR).Codify parts according to established coding rules (REF_319_MMW).Optimize local stock levels based on machine criticality and adapt to evolving...

  • Sales Support Specialist

    hace 4 semanas


    León de los Aldama, Guanajuato, México Fastenal Mexico A tiempo completo

    **Job Summary**:Fastenal Mexico is seeking a highly motivated and detail-oriented Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing exceptional customer service, managing inventory, and assisting with sales efforts.**Key Responsibilities:**Assist customers with sales and service inquiriesManage...


  • León de los Aldama, Guanajuato, México Bbva A tiempo completo

    **About the role**We are looking for a Digital Transformation Specialist to join our team at Bbva. As a Digital Transformation Specialist, you will be responsible for driving digital transformation initiatives across the organization.**Key responsibilities**- Drive digital transformation initiatives across the organization- Collaborate with multidisciplinary...

  • Claims Specialist

    hace 5 días


    León de los Aldama, Guanajuato, México Gga Solutions A tiempo completo

    Claims Specialist Opportunity in PueblaWe are seeking a highly motivated and organized Claims Specialist to join our team in Puebla, Mexico. As a Claims Specialist, you will be responsible for handling personal US insurance claims involving car accidents and weather-related events.This is a full-time position with a salary range of $36,000.00-$37,000.00 per...


  • León de los Aldama, Guanajuato, México Sanmina Corporation A tiempo completo

    Viking Enterprise Solutions, a division of Sanmina Corporation, is a leading provider of high-performance storage and server systems for the OEM/JDM marketplace. We are currently seeking a highly skilled Electrical Component Specialist to join our team.**Job Purpose:**This is a high-impact, high-visibility opportunity for the right individual who has...

  • Asesor/a de Crédito

    hace 3 semanas


    León de los Aldama, Guanajuato, México Crédito Sí A tiempo completo

    Credit SpecialistCredit Sí is seeking a Credit Specialist to join our team. The ideal candidate will have experience in sales, customer service, and/or collections, with a proven track record of success in promoting, placing, and recovering credit.Key Responsibilities:Promoting and placing creditRecovery of creditRequirements:Experience in sales, customer...


  • León de los Aldama, Guanajuato, México Michelin A tiempo completo

    Job SummaryElevate your career as an Occupational Safety Specialist at Michelin, where you'll play a pivotal role in ensuring a safe and healthy work environment.About the RoleWe're seeking an experienced safety professional to join our team. As an Occupational Safety Specialist, you will be responsible for managing and developing the safety domain on our...

  • Senior Payroll Specialist

    hace 3 semanas


    León de los Aldama, Guanajuato, México TTEC A tiempo completo

    Senior Payroll Specialist At TTEC, we're committed to delivering exceptional customer experiences. As a Senior Payroll Specialist, you'll play a vital role in creating and delivering these experiences while also enjoying an award-winning employment experience and company culture. Our employees have spoken, and our Great Place to Work certification in...


  • León de los Aldama, Guanajuato, México Skechers A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Product Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and providing expert product knowledge to our customers.Main ResponsibilitiesDrive sales through excellent customer service...


  • León de los Aldama, Guanajuato, México Wella Company A tiempo completo

    About Wella CompanyAt Wella Company, we empower our people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to our stakeholders.We are a leading beauty company with iconic brands such as Wella Professionals, Clairol, OPI, Nioxin, and ghd. Our presence spans over 100 countries, and we have 6,000 employees...

  • Acquisition Specialist

    hace 6 días


    León de los Aldama, Guanajuato, México Webasto A tiempo completo

    At Webasto, we are seeking an experienced Acquisition Specialist to join our rapidly growing Charging Division. This key role will be responsible for supporting the calculation of material costs and Bill of Materials (BOM) within project acquisition.This is a challenging opportunity for a motivated individual who can work independently and as part of the...


  • León de los Aldama, Guanajuato, México Siemens Energy A tiempo completo

    **Role Overview**Siemens Energy seeks a skilled Proposal Specialist to join our Grid Technologies division. As a key member of our team, you will be responsible for analyzing customer specifications and preparing techno-commercial proposals to offer our products and services in the American market.**Key Responsibilities**Analyze technical specifications to...


  • León de los Aldama, Guanajuato, México Here Technologies A tiempo completo

    At HERE Technologies, we are seeking a skilled Technical Support Specialist to join our global organization. This critical role involves providing expert assistance to customers in resolving technical issues related to our products and services.The Main Responsibilities of this position include:Providing fast and effective resolution to customers' technical...


  • León de los Aldama, Guanajuato, México Fastenal A tiempo completo

    Job Summary:Fastenal is seeking a highly motivated and detail-oriented Warehouse Support Specialist to join our team. As a key member of our warehouse operations, you will play a critical role in ensuring the efficient movement of products through our customer site.Key Responsibilities:Operate computer programs and wireless handheld devices to manage...