Customer Service Specialist for Insurance Claims
hace 1 mes
Axa Assistance Mexico S.A. De C.V. is seeking a highly skilled Customer Service Specialist to join their team in León, Guanajuato.
**Overview:**
We are a leading provider of insurance and assistance services, dedicated to empowering people to lead better lives. Our team is passionate about delivering exceptional customer experiences and driving business growth.
**Job Description:**
The successful candidate will be responsible for handling claims and customer inquiries with professionalism and efficiency. This includes receiving, validating, assessing, and processing new and continuing claims, as well as providing excellent customer service by achieving and surpassing customer expectations.
**Key Responsibilities:
- Handle complex calls and claims escalated by junior associates or experienced professionals.
- Provide good service to customers by achieving and surpassing customer expectations and taking responsibility for resolving any customer service issues relating to our customers.
- Play an active role in driving customer service excellence by ensuring achievement of productivity and quality assurance metrics.
- Receive, validate, assess, and resolve new complaints.
**Requirements:**
To be successful in this role, you will need:
- Fluency in Spanish and English languages.
- Excellent communication skills with a track record of dealing with colleagues and customers at all levels.
- A technical degree or above.
- Two previous years' experience in a similar position, preferably as a Claims & Customer Service Associate with a track record of excellent performance.
**Benefits:**
We offer a competitive salary range of $250,000 - $350,000 pesos per year, depending on experience, as well as opportunities for professional growth and development.
**Location:**
This role is based in León, Guanajuato, and we require candidates to be available to work on-site.
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