Customer Service Operations Specialist
hace 4 semanas
Kamax is a leading manufacturer of high-strength fasteners in the mobility industry. We set standards in innovation, quality, and profitability.
Our core business since 1935 has been in the automotive sector, where we develop individual solutions for our customers' unique requirements. We are committed to reliable and long-term partnerships with our customers.
Job DescriptionWe are seeking a highly skilled CUSTOMER SERVICE OPERATIONS SPECIALIST to join our team. As a key member of our operations department, you will be responsible for ensuring seamless customer interactions and efficient order management.
Your primary focus will be on collecting and documenting customer information, utilizing various work systems and portals to meet their needs, and providing main support for resolving customer claims.
You will also be responsible for managing planning functions, maintaining consolidated sales forecasts, and collaborating with production planners to determine schedule statuses and material availability.
Required Skills and QualificationsTo succeed in this role, you will need:
- Bachelor's degree in Logistics, Industrial Engineering, or International Business
- 4+ years of relevant experience in Customer Service in the Automotive Industry
- Excellent communication skills and ability to work independently
- Proficiency in SAP and customer portals (STELLANTIS, TESLA, and FORD)
The estimated annual salary for this position is $50,000 - $70,000 USD, depending on experience and qualifications.
BenefitsWe offer a competitive benefits package, including comprehensive health insurance, retirement plan, and opportunities for professional growth and development.
LocationThis position is based in León, Guanajuato, Mexico.
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