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Human Resources Shared Services Representative

hace 2 meses

Xico, México Zebra Technologies A tiempo completo

About Zebra Technologies

Zebra Technologies is a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

Our Culture

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

Your Career at Zebra

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.

Job Summary

The HR Service Center Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures, and programs as well as communicating effectively with team members within the HR Service Center.

Key Responsibilities

  • Serve as a first point-of-contact for current and former employees' questions on HR policies and/or processes.
  • Maintain working knowledge of HR processes to answer customers' questions.
  • Receive employees through the HR Service Center.
  • Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems.
  • Alert Senior HR Service Members when there is confusion or absence of information to answer.
  • Follow through to ensure that each case is fully resolved.
  • Utilize the different HR systems such as: Service Now, ADP, Oracle Cloud, to answer employee questions.
  • Proactively identify opportunities for process, policy, and procedure improvements and engage with Senior HR Service Members to drive the appropriate changes.
  • Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits, and running regular and ad hoc reports in line with business requirements.
  • Administer key HR processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare required documentation.
  • Assist HR team members and line managers in preparing offer letters, coordinating acceptances, tracking key activities, and managing the onboarding process.
  • Provide rewards administration support for some company benefits programs.
  • Accurate and timely employee payroll data preparation for the required pay frequency (i.e., weekly, bi-weekly, monthly).
  • Provide internal/external audit support, e.g., collection and preparation of supporting documents.
  • Drive consistent content management across the HR Function on the various internal HR tools (e.g., zConnect, etc.).
  • Perform all work in accordance with established HR Service Center standards.
  • Perform related work as assigned.

Requirements

  • Requires a HS diploma or GED; degree a plus.
  • Minimum 2 years of previous experience in a customer or employee-facing environment preferred, ServiceNow and HR experience.
  • Excellent verbal and written communication skills.
  • Team player.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Ability to independently execute an action plan following documented policies and procedures.
  • Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Ability to learn and navigate new software quickly.
  • English compulsory and other languages a plus.