HR Shared Services Representative, Associate

hace 3 semanas


Xico, México Qualcomm A tiempo completo
Job Summary

Qualcomm is seeking an HR Shared Services Representative, Associate to join their HR Hub (Shared Service Center) in Mexico. This role is responsible for providing support to employees, managers, and other members of the HR Team regarding HR policies, benefits programs, processes, and basic Human Capital Tool Support.

Key Responsibilities

  • Provide quality customer service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.
  • Search the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries.
  • Accurately document case notes following each phone call, chat, or online case.
  • Use FAQs, scripts, and knowledge to assist employees with inquiries.
  • Assist customers with any problems encountered while using HR self-service tools for employee transactions.
  • Answer basic inquiries for industry-leading Human Capital Management Tools.
  • Participate in continuous improvement initiatives.

Requirements

  • 0-2 years customer service experience preferably in a call center environment, and/or a college degree with a preferred major in Human Resources, Communications, or Business.
  • Fluent in English.
  • Ability to greet callers warmly and ascertain problems or reasons for their outreach.
  • Must have the ability to remain focused, professional, tactful, and discrete when handling sensitive and/or confidential information.
  • Communicates effectively in both oral and written form.
  • Exhibits patience and empathy.
  • Ability to put oneself in a customer's shoes and advocate for them when necessary.
  • Possesses strong problem-solving skills.
  • Confident at troubleshooting.
  • Actively looks for process improvements.
  • Strong interpersonal and customer service skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to follow strict policy guidelines and recognize situations requiring escalation.
  • Ability to work in a fast-paced environment.
  • Possesses strong PC skills and has knowledge of general office tools such as Microsoft Office Suite products.


  • Xico, México Qualcomm A tiempo completo

    Job Title: HR Shared Services Representative AssociateQualcomm is seeking a highly motivated and customer-focused HR Shared Services Representative Associate to join their team in Mexico City. As a key member of the HR Hub (Shared Service Center), this role will provide exceptional support to employees, managers, and HR team members through various channels,...


  • Xico, México Zebra Technologies A tiempo completo

    **About the Role**We are seeking a highly skilled HR Shared Services Representative II to join our team at Zebra Technologies. As a key member of our HR Service Center, you will be responsible for providing exceptional support to our employees by answering their questions and resolving their HR-related issues.**Key Responsibilities**:Provide timely and...


  • Xico, México Capital One A tiempo completo

    We are seeking a skilled HR Shared Services Specialist to partner with benefit vendors, HR partners, and the payroll team to create localized processes and resolve employee benefit matters.This role will be responsible for providing a consistent quality of customer service, ensuring adherence to all HR procedures and policies, and ensuring local benefit...

  • HR Services Specialist

    hace 2 semanas


    Xico, México Rockwell Automation A tiempo completo

    At Rockwell Automation, we're committed to helping our customers achieve their goals through innovative solutions and exceptional service. As an HR Services Specialist, you'll play a critical role in delivering this commitment by providing expert human resources consultation and case resolution for our HR Shared Service Center cases.**Job Summary:**This role...


  • Xico, México Softwareone A tiempo completo

    **Job Function:** People & Culture**The Role:**We are seeking a highly skilled and experienced HR Shared Service Center Lead to join our team in the Americas region. As a key member of our HR Operations team, you will be responsible for leading the HR Shared Service Center, overseeing a team of 15 people, and ensuring the efficient and effective delivery of...


  • Xico, México Softwareone A tiempo completo

    Job Title: HR Shared Service Center LeadWe are seeking an experienced HR Shared Service Center Lead to join our team in Mexico City. As a key member of our HR Operations team, you will be responsible for leading the HR Shared Service Center of the Americas, covering Mexico, Colombia, Brazil, USA, Canada, and other regions.Key Responsibilities:Lead the HR...


  • Xico, México Kone A tiempo completo

    About the RoleWe are seeking an HR Service Center Representative to join our team at KONE. As an HR Service Center Representative, you will be responsible for guiding our employees through operational processes within the HR area, answering their doubts and questions, and ensuring process compliance and controls are applied to each transaction.Key...

  • HR Services Analyst

    hace 2 semanas


    Xico, México Colgate-Palmolive A tiempo completo

    We are seeking a highly skilled HR Services Analyst to join our team at Colgate-Palmolive. As the first point of contact for employees and managers, you will be responsible for efficiently resolving questions related to HR policies and programs while providing exceptional customer service.Main Responsibilities:Provide courteous and efficient customer service...


  • Xico, México Warner Media, Llc. A tiempo completo

    Job Title: Employee Services AssociateWelcome to Warner Bros. Discovery, where we bring our characters to life and create unforgettable experiences for our audiences. As an Employee Services Associate, you will play a vital role in providing exceptional support to our employees, ensuring they have the resources and information they need to thrive in their...


  • Xico, México Factorial Hr A tiempo completo

    Role OverviewAt Factorial HR, we're seeking a Customer Success Representative to join our Spanish Market team. This role involves building and maintaining strong relationships with our existing customers.Key ResponsibilitiesMaintain and create strong relationships with existing customers.Ensure all customer needs and queries are resolved via ticket, email,...

  • HR Business Partner

    hace 3 semanas


    Xico, México Bosch Group A tiempo completo

    **About Bosch**Bosch is a leading technology and services company that shapes the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. With over 20,000 associates worldwide, we are committed to growing together, enjoying our work, and inspiring each other.**Key Responsibilities**We are seeking an HR...


  • Xico, México Factorial Hr A tiempo completo

    Join Our Team as a Sales Development Representative Team LeadAt Factorial HR, we're looking for a highly skilled Sales Development Representative Team Lead to help us drive growth in the Italian market. As a key member of our sales team, you'll be responsible for leading a team of Sales Development Representatives (SDRs) and helping us achieve our sales...

  • HR Operations Specialist

    hace 3 semanas


    Xico, México Thermo Fisher Scientific A tiempo completo

    Job SummaryThis HR Ops Shared Services role is focused on delivering day-to-day HR activities within the Colleague Services/HR Shared Service Center in assigned Tier 2 function. The successful candidate will ensure quality of service and operational performance by working within detailed processes and collaborating with support functions such as Benefits,...

  • Guest Services Associate

    hace 3 semanas


    Xico, México Marriott International, Inc A tiempo completo

    Job Title: Guest Services Associate IJob Summary:Marriott International, Inc. is seeking a Guest Services Associate I to join our team at the Sheraton Mexico City Maria Isabel Hotel. As a Guest Services Associate, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key...

  • HR Services Agent

    hace 4 semanas


    Xico, México Kone A tiempo completo

    About KONEKONE is a global leader in the elevator and escalator industry, providing innovative solutions for urban mobility. Founded in 1910, our mission is to improve the flow of urban life and make our world's cities better places to live.Job SummaryWe are seeking a highly skilled HR Services Agent to join our team. As an HR Services Agent, you will be...


  • Xico, México Intercon Servicios De Seguridad Sa De Cv A tiempo completo

    Inter-Con Security Systems, Inc. is a leading global security company, providing customized security services to clients worldwide.As a Bilingual HR Representative, you will be responsible for interacting with internal customers in a friendly and courteous manner, utilizing company equipment to facilitate calls, and handling all issues in accordance with...

  • Workday Associate

    hace 3 semanas


    Xico, México Netflix A tiempo completo

    At Netflix, we're looking for a skilled Workday Associate to join our Talent and Recruiting team. As a key member of our HR Shared Services team, you'll be the main point of contact for all HR inquiries, from initial request through fulfillment. You'll partner with local and regional talent teams to identify solutions and resolve employee issues in a timely...

  • Asistente Financiero

    hace 2 semanas


    Xico, México Kresko Shared Services A tiempo completo

    En Kresko Shared Services buscamos a un Especialista en Cuentas por Pagar con experiencia en la liquidación oportuna de facturas de proveedores. Si eres un estudiante de los últimos semestres de Contaduría, Administración o Finanzas con disponibilidad de trabajar de Lunes a Viernes de 9am a 2pm en zona Polanco, CDMX, te interesará esta oportunidad.Se...


  • Xico, México Rockwell Automation A tiempo completo

    At Rockwell Automation, we are seeking a highly skilled Human Resources Consultant to join our team. As a key member of our HR Shared Service Center, you will provide expert consultation and case resolution for HR-related inquiries and requests.Key Responsibilities:Provide human resources consultation and case resolution for HR Shared Service Center...


  • Xico, México Wtw A tiempo completo

    Job Title: Regional HR Manager - Latin AmericaAs the Regional HR Manager for Latin America at Wtw, you will be responsible for providing HR Services advice, support and expertise to the Region's HR Function and to business stakeholders. You will work closely with the Service Centers, HR Services, Talent Advisors, HR Generalists, Employee Relations, HR IT,...