SAP Enterprise Cloud Services Specialist
hace 4 semanas
We are seeking a highly skilled Service Delivery Specialist to join our SAP Enterprise Cloud Services team. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.
As the primary point of contact for the TSMs with the delivery organization, you will ensure activity plans are created together with the TSMs and CDMs and address technical delivery challenges throughout the customer lifecycle.
This role involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
Key Responsibilities:
- Act as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
- Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
- Serve as an escalation point for technical issues related to the EOS customer landscape.
- Collaborate with Product Development and support for roadmap, feature and bug fixes.
- Proficient in analytical and solution-oriented thinking.
- Excellent written and verbal communication skills in English.
Requirements:
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management
- 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS)
- Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase
- Advanced technical background in Linux-based server operating systems
- Project management skills to efficiently handle customer projects and resolve issues
What We Offer:
- A highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
- A comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
- The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
About SAP:
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
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