Clinical Research Coordinator

hace 3 semanas


Xico, México Icon Plc A tiempo completo
Job Title: Clinical Research Coordinator

ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We're seeking a highly motivated and detail-oriented Clinical Research Coordinator to support our growth and success by encouraging patients to participate in clinical research studies. As a key member of our team, you will be responsible for conducting phone screens, reviewing patient medical information, discussing research opportunities, maintaining patient databases, and reporting recruitment outcomes.

Key Responsibilities:

  • Screen potential study participants according to telescreen questionnaire to determine suitability for trials.
  • Accurately review, enter, and edit patient information in CTMS system.
  • Book patient appointments into Accellacare CTMS ensuring that entries are accurate and up to date.
  • Attend all study-related training and ensure working knowledge of study protocol.
  • Responsible for meeting daily recruitment targets, including but not limited to daily calls made, pre-screens completed, leads contacted in timely manner, screenings/PIV scheduled.
  • Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations.
  • Effectively communicate importance of research participation and relevant study details to volunteers.
  • Provide an exceptional patient experience by building positive rapport and consistent follow-up.

Requirements:

  • Excellent English communication - written and verbal skills at 100%.
  • Bachelor's degree.
  • Experience in customer service or sales position will be considered an asset.
  • Excellent interpersonal skills and telephone manner.
  • A basic understanding of medical terminology would be helpful but not essential.
  • Detail-Oriented/ Microsoft Office (Teams, Excel, Word).
  • Call center experience is a plus.
  • Outstanding organizational skills and good eye to details.

What ICON can offer you:

  • Competitive salary packages.
  • Annual bonuses reflecting delivery of performance goals.
  • A range of health-related benefits to employees and their families.
  • Competitive retirement plans.
  • Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 professionals.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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