Customer Experience Specialist
hace 3 semanas
Customer Service Agent
Main Responsibilities- Deliver a best-in-class customer service experience.
- Act as the first point of contact for customer needs.
- Execution of day-to-day order management and local activities.
- Destination milestones monitoring & document management.
- Follow up on origin performance, data quality reports, escalations, and carrier issues.
- Exception management & resolutions.
- Handling of claims and issues.
- Lead root cause analysis.
- Regularly review and update SOP/IOPs.
- Responds to all enquiries in a timely and accurate manner.
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Customer Experience Specialist
hace 18 horas
Ciudad de México, Ciudad de México Aleph Integrated A tiempo completoCompany Overview:Aleph Integrated is a dynamic company seeking an exceptional customer experience specialist to join our team. This role requires excellent communication skills, ability to multitask and work in a fast-paced environment.Salary:$144,000 per yearJob Description:We are looking for a highly motivated individual to assist customers with our online...
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Customer Experience Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoAbout the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Maersk. This role is responsible for providing exceptional customer service and support to our Essential Services customers.Key ResponsibilitiesHandling Inquiries: Respond promptly and effectively to customer inquiries through various channels.Issue Resolution: Resolve...
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Senior Healthcare Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Chiesi Group A tiempo completoJob SummaryWe are seeking a highly skilled Senior Healthcare Specialist - Customer Experience to join our team at Chiesi Group. This role will be responsible for executing activities and deploying customer experience projects within assigned hospitals and healthcare professionals, while coordinating activities with customer-facing roles.Main Responsibilities
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Customer Experience Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Clarivate A tiempo completoWe are seeking a highly skilled Customer Experience Specialist to join our global Customer Success team. This role is critical in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers.The ideal candidate will work proactively with Customers and drive value derived from the Clarivate Academic and...
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Bilingual Customer Experience Specialist
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoAt Maersk, we're committed to delivering exceptional customer experiences through our Global Service Center in Mexico City, Mexico, and a satellite office in Santos, Brazil. We're seeking a talented professional to join our team as a Bilingual Customer Experience Specialist.As a key member of our contact center team, you'll be responsible for providing...
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Customer Experience Specialist
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoThe Customer Experience Specialist will be responsible for delivering exceptional customer service to customers onboarded in the Maersk environment.Key Responsibilities:Resolve email handling issues for customers via Case Management.Provide customer onboarding support, explaining website usage and local information to avoid operational delays.Manage...
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Customer Experience Specialist
hace 1 mes
Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completoTo drive business success, we're seeking a skilled Customer Experience Specialist to join our team. This role will play a crucial part in developing and implementing customer excellence structures, ensuring a seamless customer journey and maintaining high-quality service levels.As a key member of our team, you'll be responsible for managing BPOs, identifying...
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Customer Experience Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoThe Customer Experience Specialist will be responsible for delivering exceptional customer service to clients once they are onboarded to the Maersk environment.Key Responsibilities:Resolve customer issues via email and case management systems.Provide training and support to customers on using Maersk's website and local operations.Manage contracts and...
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Customer Experience Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Iwg Careers A tiempo completo**About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth day-to-day operation of our center.The ideal candidate will possess excellent...
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Customer Experience Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Nubank A tiempo completoAbout the TeamNubank's core value is building a strong and diverse team, which is essential for our success in developing the Customer Experience Chapter. As a Customer Experience Specialist, you will be a key contributor to this initiative.Key ResponsibilitiesYou will be responsible for implementing the customer excellence structure and contributing to the...
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Customer Experience Specialist
hace 1 mes
Ciudad de México, Ciudad de México Damco Spain SL A tiempo completoCustomer Experience SpecialistWe strive to deliver exceptional customer experiences by fostering positive interactions, identifying customer needs, and providing solutions in a timely and professional manner.Key Responsibilities:Act as the primary point of contact for customers, responding to inquiries via live chat and resolving issues to their...
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Customer Experience Marketing Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Docplanner A tiempo completoJob DescriptionAt Docplanner, we're seeking a highly skilled Customer Experience Marketing Specialist to join our team. This role is responsible for developing and executing customer-centric marketing campaigns that drive engagement and upsells.The ideal candidate will have a strong background in customer-focused marketing, with a proven track record of...
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Game Support Agent
hace 1 semana
Ciudad de México, Ciudad de México Lionbridge A tiempo completoRole OverviewAs a Game Support Agent - Customer Experience Specialist, you will play a vital role in enhancing our customer support efforts at Lionbridge Games.Your primary responsibilities will revolve around handling customer inquiries, identifying and monitoring player issue trends, and ensuring seamless gameplay experiences.
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Customer Experience Specialist for Social Media
hace 2 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Specialist for Social Media to join our team at IKEA.
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Customer Experience Transformation Specialist
hace 17 horas
Ciudad de México, Ciudad de México Zendesk A tiempo completoUnlock Customer Delight with ZendeskWe're seeking a skilled Customer Experience Transformation Specialist to join our team at Zendesk. In this role, you'll be responsible for driving the design and configuration of our product to meet the evolving needs of our enterprise customers.As a key member of our Professional Services team, you'll work closely with...
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Multilingual Customer Experience Specialist
hace 2 semanas
Ciudad de México, Ciudad de México American Express A tiempo completoAs a Multilingual Customer Experience Specialist at American Express, you will be responsible for delivering exceptional customer service to our Card Members. You will work in a fast-paced environment, handling high volumes of inbound calls and utilizing your skills and experience to tailor unique solutions for each customer.Responsibilities:Consistently...
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Customer Experience Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoAbout the RoleWe are seeking a skilled Customer Experience Consultant to join our dynamic team. As a key member, you will be responsible for owning and managing the customer experience of small/mid-sized customers.Key Responsibilities:Promptly address customer inquiries through various channels.Resolve customer issues and complaints according to established...
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Customer Experience Specialist for Collection Team
hace 2 semanas
Ciudad de México, Ciudad de México TK Recruitment A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our rapidly growing FinTech team. As a key member of our Collection Team, you will play a critical role in ensuring legal compliance and improving the performance of debt collection efforts.
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Customer Experience Specialist
hace 3 semanas
Ciudad de México, Ciudad de México OPINATOR A tiempo completoAbout OPINATOR and this roleWe are a high-tech company that develops and markets a cloud-based platform for Customer Experience and Digital Marketing, transforming the way major companies interact with their digital customers worldwide.As a Customer Operations Associate, you will be part of a dynamic team focused on training, transparency, responsibility,...
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Customer Experience Specialist
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a Customer Experience Specialist to join our Retail Grocery Consumables team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for driving customer satisfaction.Key ResponsibilitiesDevelop and implement strategies to...