Customer Experience Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Maersk A tiempo completo

Customer Service Agent

Main Responsibilities
  • Deliver a best-in-class customer service experience.
  • Act as the first point of contact for customer needs.
  • Execution of day-to-day order management and local activities.
  • Destination milestones monitoring & document management.
  • Follow up on origin performance, data quality reports, escalations, and carrier issues.
  • Exception management & resolutions.
  • Handling of claims and issues.
  • Lead root cause analysis.
  • Regularly review and update SOP/IOPs.
  • Responds to all enquiries in a timely and accurate manner.


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