IT Infrastructure Director
hace 1 día
Salary Range: $120,000 - $180,000 per year
Company OverviewNtt Data is a global leader in digital transformation, and we're seeking an experienced IT Infrastructure Director to lead our team in Mexico City.
Job DescriptionWe're looking for a highly skilled and motivated individual to oversee the design, implementation, monitoring, and maintenance of our IT infrastructure. This includes managing daily operations, providing strategic oversight, and offering hands-on technical expertise.
The successful candidate will play a critical role in coordinating with other business units, defining infrastructure priorities, and ensuring alignment with our overall business strategy.
Key Responsibilities:- Manage and maintain IT infrastructure services, including ongoing support of software portfolio, evaluation of new products, equipment acquisition and installation, training, and ongoing support.
- Maintain and optimize servers, storage, and networks (LAN, WAN, and Wireless).
- Coordinate the efforts of the IT Infrastructure team and monitor support queues to ensure timely resolution of issues.
- Implement modern ITIL & ITSM practices to support platform operations in terms of scalability, availability, security, and resiliency.
- Define and implement IT policies and security policies across the organization aligning to ITIL & ITSM best practices.
- Actively participate in ongoing maintenance, testing, and governance of business continuity and disaster recovery plans.
- Identify and recommend emerging solutions to improve security, efficiency, effectiveness, and reliability.
- Implement processes, procedures, and effective security monitoring for proactive identification and resolution of potential issues.
- Manage relationships, contracts with vendors (e.g., Service Providers, Software and Hardware vendors, and telecommunication companies).
- Bachelor's degree in computer science related field or equivalent experience.
- 15+ years of experience in IT Infrastructure or related field.
- 5+ years in a leadership/management role.
- Strong business acumen, planning, and organizational skill.
- Excellent analytical and technical skills.
- Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.
- Strong leadership skills such as critical thinking, problem solving, motivating others, and relationship building.
- Excellent written and verbal communication skills. Good presentation skills, develop and present material that is concise and effective across all technical levels.
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