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Customer Service Operations Manager
hace 2 meses
Overview:
Schneider Electric Gruppe is a company driven by a meaningful purpose, creating an inclusive environment where employees are empowered to do their best and be innovative. We are seeking a Customer Care Operations Manager to join our dynamic team.
Key Responsibilities:
- Provide coaching and mentoring to a group of engineers responsible for resolving technical customer issues.
- Develop and maintain excellent working relationships across the organization.
- Identify constraints to achieve goals and collaborate to find and implement effective solutions.
- Conduct performance and development reviews.
- Develop a backup plan to ensure the continuity of operations and the work-life balance of the team.
Requirements:
- Bachelor's degree in an Engineering field.
- Proven leadership background, demonstrating expertise and ability to thrive in this role.
- Positive attitude, intellectual curiosity, and a passion for learning.
- Demonstrated negotiation skills to drive initiatives and achieve desired outcomes.
- Capability to manage parallel projects and prioritize tasks efficiently.
- Ability to speak, read, and write English fluently.
- Self-directed approach with an 'Agile' mindset.
We Value:
We seek out and reward people who put the customer first, are disruptive to the status quo, and continuously learn. We welcome people as they are, creating an inclusive culture where all forms of diversity are valued.
