Operations Manager – Customer Success
hace 3 semanas
About the Role:
We are seeking a highly skilled Operations Manager – Customer Success to join our team at Blue Yonder. As a key member of our Customer Success organization, you will play a critical role in driving business growth and customer satisfaction.
Key Responsibilities:
- Partner with the CSM team to provide guidance and insights on customer health, attrition risks, expansion opportunities, and adoption.
- Develop, lead, and measure results for CSM-related initiatives, programs, and campaigns using data and analytics.
- Interpret data and provide ongoing reporting to stakeholders.
- Deploy and maintain the Customer Success Platform (Gainsight, Salesforce, PowerBI).
- Provide regular updates on customer success metrics and insights to leadership and stakeholders.
- Support the rollout of processes, programs, and tools to improve the CSM team's effectiveness.
- Cross-functionally collaborate with Sales, Services, Operations, Data Analytics, Finance, Renewals, Marketing, Product, and other stakeholders.
Requirements:
- 3-5 years of experience in Business Operations, preferably in a technology industry (SaaS preferred).
- Strong experience with Microsoft Office (Excel, PowerPoint) and Salesforce application/reporting skills.
- Excellent written and verbal communication skills, with a proven ability to manage multiple tasks and deliver high-quality outputs.
- Strong analytical thinking, with the ability to break down complex issues and simplify processes.
- Relevant experience with Gainsight, MS Visio, and PowerBI is a plus.
About Blue Yonder:
At Blue Yonder, we value diversity, inclusion, and equality. We strive to create an inclusive environment where everyone can thrive. Our Core Values unite us and drive our success. If you share our values and are passionate about customer success, we encourage you to apply.
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