Associate Billing Representative

hace 3 semanas


San Pedro Garza García, Nuevo León, México C.H. Robinson A tiempo completo

Job Summary

The Associate Billing Representative will play a crucial role in ensuring accurate and timely invoicing in accordance with standard operating procedures (SOPs). This position involves assisting with customer-specific invoicing requests, resolving billing issues, and maintaining professional relationships with customer accounts.

Key Responsibilities

  • Assist in ensuring all invoices are accurate and released on time according to SOPs
  • Support customer-specific invoicing requests with the guidance of higher-level billing representatives
  • Utilize basic problem-solving and critical thinking skills to assist in resolving invoicing issues and questions
  • Aid accounts receivable, account team, and collections team on matters of delinquent accounts
  • Provide support for invoicing process improvements and initiatives
  • Maintain professional relationships with customers' Accounts Payable teams to ensure invoicing practices are aligned and current
  • Other duties or responsibilities as assigned according to the team and/or country-specific requirements

Requirements

  • High School Diploma or equivalent
  • Prior customer service experience
  • Proficient in Microsoft Office Suite of Programs
  • Previous experience with billing systems
  • Strong written and verbal communication skills
  • Positive, professional attitude with excellent customer service skills
  • Strong interpersonal skills
  • Basic critical thinking skills and the ability to use own judgment
  • Self-motivated and able to work independently
  • Effective in multitasking and prioritizing tasks
  • Ability to motivate and encourage change, able to get positive results in a large, dispersed organization
  • Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune company.



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