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Customer Service Representative
hace 1 mes
We are seeking a highly skilled and compassionate Patient Contact Center Representative to join our team at Pediatric Associates Family of Companies. As a key member of our support team, you will play a vital role in providing exceptional patient care and support to our patients and families.
Responsibilities:- Answer incoming calls with a professional and friendly attitude, welcoming patients and providing support as needed.
- Register new patients by gathering pertinent information and entering it into our advanced electronic medical record system.
- Verify insurance coverage and information to ensure accurate and timely care.
- Set patient appointments and identify future visits to ensure seamless care coordination.
- Document information in advance of physician visits to ensure accurate and efficient care.
- Collect and confirm patient information to provide advanced and efficient clinical care.
- Complete clinical referrals and requests for provider approval to pharmacies, specialists, and other care facilities.
- Directly assist patients, caregivers, and family members with clinical and non-clinical inquiries, leveraging internal research support and reference materials as needed.
- Communicate with clinics and other business offices as necessary to ensure smooth care delivery.
- Perform other duties as needed, including outbound calls, copying, and faxing.
- Monthly productivity bonus
- Quarterly bonus
- Home office after completing training
- Paid training and skill development
- Opportunities for career advancement
- Mandatory Federal Law benefits
- Excellent work environment
- Medical Membership provided after 3 months of hiring
- Proficiency in written and spoken English
- Location: Monterrey, N.L., Mexico
- Availability to work at the office for the first two weeks of training
- A friendly, positive, and caring attitude
- Call center or customer care experience preferred
- High school degree or equivalent
Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
