Pediatric Care Representative

hace 3 semanas


San Pedro Garza García, Nuevo León, México Pediatric Associates A tiempo completo

Pediatric Care Representative Job Summary

We are seeking a skilled and compassionate Pediatric Care Representative to join our team at Pediatric Associates Family of Companies. As a key member of our Patient Contact Center, you will play a vital role in providing exceptional support to patients, caregivers, and families in pediatric care.

Responsibilities:

  • Answer incoming calls with a professional and friendly attitude.
  • Register new patients by gathering pertinent information and entering it into our advanced electronic medical record system.
  • Verify insurance coverage and information.
  • Set patient appointments upon request and identify future visits.
  • Document information in advance of the Physician visit.
  • Properly obtain and confirm patients/caller information for the purpose of providing advanced and efficient clinical care.
  • Collect all necessary and pertinent information over the phone to facilitate timely and accurate physician follow-up.
  • Complete any clinical referrals requested by telephone contact for provider approval to pharmacies, specialists, surgery centers, and advanced clinical care facilities.
  • Directly assist patients, caregivers, and family members with clinical and non-clinical inquiries with the support of qualified medical professionals.
  • Leverage internal research support and reference materials to assist patients with obtaining information needed to support care delivery.
  • Communicate with clinics and other business offices when necessary.
  • Other duties may include, but not limited to, outbound calls, copying, faxing, etc.

We Offer:

  • Monthly productivity bonus
  • Quarterly bonus
  • Home office after completing your training
  • Paid training and skill development
  • Opportunities for career advancement
  • Mandatory Federal Law benefits
  • Excellent work environment
  • Medical Membership provided after 3 months of hiring

Requirements:

  • Proficiency in written and spoken English
  • Location: Monterrey, N.L., Mexico
  • Availability to work at the office for the first two weeks of training
  • A friendly, positive and caring attitude
  • Call center or customer care experience preferred
  • High school degree or equivalent


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