Customer Service Representative

hace 4 semanas

Xico, México Krayden Inc. A tiempo completo
About Krayden Inc.

Krayden Inc. is a leading technical distributor that partners with industry-leading suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness to our customers.

We supply specialty engineered solutions from premier suppliers that enable our customers to push the envelope of innovation. Our team provides technical knowledge and best-in-class customized support to engineers and buyers of CM's/OEM's.

We have created a global distribution network to assist customers in delivering on their desired outcomes.

About the Role

We are seeking a top-notch Customer Account Specialist who has a proven record of building and maintaining customer relationships. The Customer Account Specialist relies on experience and judgment to productively serve the customer and be a cross-functional business partner to Sales, Inventory, and Accounting teams.

Responsibilities:
  • Enter and maintain orders and quotes.
  • Respond to customer inquiries.
  • Check the status of items on backorder through the system.
  • Contact customers with the status of backorders.
  • Process MSDS, literature, and other customer requests.
  • Oversee and update special pricing in the system.
  • Enter and track all repair and rental orders.
  • Expedite orders as requested.
  • Enter new customer data in the computer system.
  • Work with other departments to assist in generating the best customer experience.
  • Deliver exceptional customer service by responding to each request in a timely and courteous manner.
  • Assume responsibility for establishing and maintaining professional business relationships.
  • Present a positive image of Krayden, Inc. by maintaining procedures.
  • Perform other duties as assigned related to Customer Service.
  • Perform duties to AS/ISO procedures and regulation standards/specifications.
Qualifications:
  • High School degree required.
  • 1+ year Customer Service experience in a high call and email environment; Distribution or Manufacturing experience a plus.
  • Strong PC and computer software experience including Microsoft Office Suite, ERP, and CRM.
  • Excellent communication skills (verbal and written).
  • Exceptional listening and probing skills.
  • Ability to work effectively under pressure in a fast-paced environment.

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