Customer Support Specialist

hace 2 días


Guadalajara, Jalisco, México Deardoc A tiempo completo

**Unlock the Power of Seamless Patient Care**

DearDoc is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences with professionalism and enthusiasm.

**Key Responsibilities:**

  • Manage communications across various channels to ensure timely and effective support.
  • Function as the customer-product team liaison, escalating complex cases efficiently.
  • Accurately document all case-related information in the support system.
  • Provide timely updates to customers and stakeholders.
  • Identify and report on customer pain point trends.
  • Guide customers to the most fitting support options.
  • Lead the support for healthcare providers integrating EHR/EMR with our CRM platform.
  • Collaborate with clients to customize integration processes to their needs.
  • Resolve integration issues such as data syncing and mapping.

**Requirements:**

  • Bilingual proficiency in English and Spanish (written and oral).
  • Strong empathy and emotional intelligence in customer interactions.
  • Effective multitasking, organization, and time management skills.
  • Dynamic and logical thinker.
  • Team-oriented with relationship-building skills.
  • Constructive conflict resolution and customer recovery ability.
  • Positive, polite, confident, and customer satisfaction driven.
  • Adaptable to change and resilient.

**What We Offer:**

  • Unlimited PTO
  • 11 Paid Holidays
  • Annual Week off For the Holidays
  • $150/ month USD stipend towards health insurance

**Why Choose DearDoc?**

We are an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, or other applicable legally protected characteristics.



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