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Technical Support Specialist

hace 1 mes

Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo
Job Description

About the Role: As a Technical Triage Customer Care Representative at Motorola Solutions, you will play a vital role in delivering exceptional customer support. This hybrid position requires 3 days of on-site work in Reynosa.

Key Responsibilities:

  • Provide top-notch telephone support to customers, resolving issues and answering inquiries with empathy and professionalism.
  • Demonstrate expertise in troubleshooting printing equipment, computers, and related devices to deliver efficient solutions.
  • Maintain accurate records and documentation to ensure seamless communication and follow-up.
  • Collaborate with cross-functional teams to resolve complex customer concerns and provide comprehensive solutions.

Requirements:

  • Fluency in English (spoken and written)
  • High School Diploma, GED, or equivalent certification from USA or Mexico
  • 1 year of relevant work experience
  • Flexibility to work various shifts, including nights or weekends
  • Availability to work full-time and 3 days on-site in Reynosa

Benefits and Opportunities:

  • Competitive salary: $40,000 - $60,000 per year, depending on experience
  • Ongoing training and development opportunities
  • Inclusive and supportive work environment

About Us: Motorola Solutions is an equal-opportunity employer committed to diversity and inclusion. We strive to create a workplace where every employee feels valued and empowered to succeed.