Cloud Technical Solutions Engineer

hace 2 semanas

Ciudad de México, Ciudad de México Google A tiempo completo
About the Role

We are seeking a highly skilled Cloud Technical Solutions Engineer to join our team at Google. As a key member of our customer support team, you will be responsible for providing technical expertise and support to our customers, ensuring seamless adoption of Google Cloud products and services.

Responsibilities
  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support.
  • Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
Requirements
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 2 years of experience reading or debugging code in one or more of the following (e.g., Java, C, C++, .NET, Python, Shell, Perl, JavaScript).
  • 2 years of experience in technical support, professional services, software development, or product operations management.
  • Experience in advocating for customer needs.
Preferred Qualifications
  • Experience with distributed, columnar or analytic oriented databases or distributed data processing frameworks.
  • Experience in data analytics, warehousing, ETL development, data science or other Big Data applications.
  • Experience with open source distributed storage and processing utilities in the Apache Hadoop family or workflow orchestration products.
  • Understanding of basic web technologies.
  • Understanding of TCP/IP concepts, Unix/Linux basic administration and commands.
  • Excellent troubleshooting, attention to detail, and communication skills in a fast-paced setting.
About Google

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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