Cloud Infrastructure Support Specialist

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ericsson A tiempo completo

Job Overview

">

The Ericsson Mexico team is seeking a skilled and experienced Senior Technical Support Engineer Cloud F2 to join our global customer support organization. This role will be responsible for providing first-level operation, attending LATAM customers, and international interactions with upper levels of support.

">

About the Role

">

In this position, you will perform remote and on-site troubleshooting in real customer networks and labs, participate in emergency support handling, lead all aspects of Customer Service Request investigations and corrective action execution, and collaborate with project teams to receive new implemented nodes.

">

Key Responsibilities

">
  • ">
  • Provide high-quality technical support to customers, ensuring prompt resolution of their issues">
  • Collaborate with internal teams to resolve complex technical issues">
  • Develop and maintain in-depth knowledge of cloud computing technologies and industry trends">
  • Prioritize and manage multiple tasks and projects simultaneously">
  • Maintain accurate records and documentation of customer interactions and resolutions">
">

Requirements and Qualifications

">

To be successful in this role, you will need:

">
  • ">
  • Bachelor's degree in Computer Science, Telecommunication, Information Technology, or Electrical Engineering">
  • Excellent oral and written English skills (Must)">
  • Knowledge of CSR (support process) and TR handling processes (Design investigations)">
  • Troubleshooting and Fault Isolation Knowledge">
  • Datacenter support experience">
  • Cloud Knowledge (AWS, AZURE, Google Cloud)">
  • Experience working with OpenStack components">
  • Solid understanding of LINUX/Unix">
">

What We Offer

">

At Ericsson, we believe in a growth mindset and offer opportunities for professional development and career advancement. We recognize the importance of work-life balance and provide flexible work arrangements to ensure that you have time for your personal and professional needs.

">

We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to contribute their best work. If you're passionate about technology, innovation, and collaboration, we'd love to hear from you

">

Salary: $82,000 - $92,000 per year (dependent on location and experience)



  • Santiago de Querétaro, Querétaro de Arteaga, México Amazon Data Services Mx, S. De A tiempo completo

    About the RoleWe are seeking a skilled Cloud Infrastructure Support Specialist to join our expanding team at Amazon Data Services Mx, S. De.


  • Santiago de Querétaro, Querétaro de Arteaga, México Ryscode A tiempo completo

    **About Ryscode**Ryscode is a cutting-edge technology company that strives to provide innovative solutions to complex problems.We are seeking an exceptional Cloud Infrastructure Reliability Specialist to join our team and contribute to the development of our products.**Job Overview**The successful candidate will be responsible for maintaining and improving...


  • Santiago de Querétaro, Querétaro de Arteaga, México Microsoft A tiempo completo

    Job Summary: We are seeking a highly skilled Cloud Infrastructure Specialist to join our Microsoft team. As a Cloud Infrastructure Specialist, you will be responsible for staging, setting up, and performing hardware deployments in our data centers. You will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions...


  • Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleKyndryl is seeking a highly skilled Cloud Infrastructure Specialist to join our team. As a Cloud Infrastructure Specialist, you will be responsible for designing, building, and managing mission-critical technology systems that support our clients' business operations.Key ResponsibilitiesAnalyze problems and provide solutions to technical issues...


  • Santiago de Querétaro, Querétaro de Arteaga, México Carhartt Inc A tiempo completo

    Job SummaryThe IT Infrastructure Specialist is responsible for installing, operating, and maintaining the xSeries environment. This role includes analyzing, troubleshooting, supporting, and maintaining the organization's xSeries environment (servers and desktops), application, virtualization, cloud, mobile devices, and storage environments.This position...


  • Santiago de Querétaro, Querétaro de Arteaga, México Petco A tiempo completo

    Job SummaryPetco is a category-defining health and wellness company seeking a highly skilled Cloud Infrastructure Automation Specialist to join our team. As a key member of our IT organization, you will play a critical role in designing, implementing, and maintaining infrastructure as code (IaC) using tools like Terraform, Ansible, or similar technologies to...


  • Santiago de Querétaro, Querétaro de Arteaga, México Microsoft A tiempo completo

    Microsoft's mission is to empower every person and organization on the planet to achieve more. As a Senior Data Center IT Support Professional at Microsoft, you will play a crucial role in delivering the core infrastructure and foundational technologies for Microsoft's online services.The ideal candidate will have at least two years of experience supporting...


  • Ciudad de México, Ciudad de México Trax A tiempo completo

    About The RoleThe RoleCloud Infrastructure SpecialistJob SummaryAs a Cloud Infrastructure Specialist at Trax, you will be responsible for designing and implementing cost-effective and scalable cloud solutions to support our services. This role requires a strong understanding of cloud infrastructure, DevOps principles, and Linux-based server operating...


  • Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    About the RoleWe are seeking a skilled Cloud Infrastructure Specialist to join our team at Sequoia Connect. This is an exciting opportunity for experienced professionals to work on cloud-based infrastructure projects and contribute to the growth of our organization.


  • Santiago de Querétaro, Querétaro de Arteaga, México Praxis A tiempo completo

    Senior DevOps Engineer Position at PraxisWe are seeking an experienced Senior DevOps Engineer to join our team at Praxis. This key role will contribute to the design, implementation, and maintenance of our DevOps practices and Cloud infrastructure.Key ResponsibilitiesDesign and implement scalable Cloud infrastructure using AWS services.Develop and maintain...


  • Ciudad de México, Ciudad de México Adenza A tiempo completo

    We are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Adenza. As a key member of our Cloud Production Operations team, you will play a vital role in ensuring the smooth operation of our cloud-based services.The ideal candidate will have a deep understanding of public cloud architecture and experience working with managed...


  • Ciudad de México, Ciudad de México Virtualent A tiempo completo

    Cloud Infrastructure SpecialistWe're looking for a skilled Cloud Infrastructure Specialist for Virtualent.About the Role:This is a challenging opportunity to work with cutting-edge technologies and contribute to the growth of our cloud infrastructure.Key Responsibilities:Design and implement scalable cloud infrastructure using AWS, GCP, or Azure.Develop and...


  • Santiago de Querétaro, Querétaro de Arteaga, México International Paper A tiempo completo

    Job OverviewWe are seeking an experienced Network Architectural Specialist to join our team at International Paper. This is a dynamic opportunity for a skilled professional to design, implement, and support WAN, data center, collocation, and cloud infrastructures.


  • Santiago de Querétaro, Querétaro de Arteaga, México Cloud Cover LLC A tiempo completo

    Cloud Network Security Engineer Job DescriptionCloud Cover LLC is seeking a highly skilled Cloud Network Security Engineer to join our team. In this role, you will play a critical part in safeguarding our cloud network security infrastructure, ensuring that we are compliant with corporate standards while leading essential tasks within our governance...


  • Ciudad de México, Ciudad de México VASS MEXICO A tiempo completo

    We are leaders in digital solutions with 25 locations on 5 continents and a team of more than 4,500 people. We support large companies and public administrations in their end-to-end digital transformation process, developing and executing the most innovative and scalable projects from strategy to operation.All this growth is based on talent and passion for...


  • Ciudad de México, Ciudad de México Virtualent A tiempo completo

    Cloud Infrastructure SpecialistWe are seeking an experienced Cloud Infrastructure Specialist to join our team at Virtualent. As a Cloud Infrastructure Specialist, you will be responsible for designing, implementing, and maintaining scalable and highly available infrastructures. You will monitor and ensure the performance and reliability of production...


  • Ciudad de México, Ciudad de México Epam A tiempo completo

    DescriptionDESCRIPTIONWe are seeking a Cloud Infrastructure Specialist to join our team at EPAM. As a Cloud Infrastructure Specialist, you will guide teams in designing, building, testing, and deploying changes to existing software. You will also enhance the company's IT infrastructure security protocols, identify manual processes that can be automated,...


  • Ciudad de México, Ciudad de México Cognizant A tiempo completo

    We're seeking a talented Cloud Infrastructure Specialist to join our team at Cognizant. As a key member of our digital sector, you'll design and implement cloud infrastructure that supports our software development and delivery processes.Key Responsibilities:Develop and automate processes for building, deploying, and monitoring software applications.Design...


  • Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Cloud Infrastructure Specialist, you will be responsible for designing, building, and managing mission-critical technology systems that the world depends on every day.Key ResponsibilitiesAnalyze problems and tech...


  • Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    We are seeking a skilled Cloud Infrastructure Specialist who will manage and administer our cloud infrastructure on Azure. Key responsibilities include automating processes using Ansible Automation Platform, implementing Azure ARM Templates for infrastructure automation, and overseeing continuous integration and delivery pipelines using Azure...