IT Support Specialist

hace 4 semanas


Tijuana, Baja California, México Mammotome A tiempo completo

As an IT Support Specialist at Mammotome, you will play a vital role in ensuring the smooth operation of our IT infrastructure.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as an IT Support Specialist. In this role, you will be responsible for providing top-notch technical support to our staff, troubleshooting issues, and implementing solutions to ensure business continuity.

The ideal candidate will have a strong foundation in IT principles, excellent communication skills, and the ability to work independently with minimal supervision. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Respond to IT support tickets in a timely and efficient manner
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with internal stakeholders to understand business needs and implement solutions
  • Provide training and guidance to staff members on IT-related topics
  • Maintain accurate records of incidents, resolutions, and follow-up actions
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • 1-2 years of experience in IT support or a related field
  • Strong understanding of IT fundamentals, including networking, operating systems, and security
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
Preferred Skills:
  • Familiarity with Mammotome's products and services
  • Experience with help desk software and ticketing systems
  • Knowledge of cloud-based technologies and cybersecurity best practices
Compensation and Benefits:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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