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This position is ideal for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service. As a Service Agent II, you will play a critical role in ensuring our customers receive the highest level of service.
Key Responsibilities- Deliver Customer Service: Provide assistance to customers with package tracing, answer questions about FedEx products and services, and offer over-the-counter and over-the-phone support.
- Prepare Reports: Type or prepare various operations reports as needed.
- Handle Packages: Verify packages for correct labeling, contents, and compliance with customs regulations.
- Excellent Communication Skills: Clear and articulate speaking voice.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
- Human Relations Skills: Excellent relationships with colleagues and customers.
