Senior Manager, Service Delivery

hace 4 semanas


Xico, México Ttec A tiempo completo

Are you a leader who thrives in a fast-paced environment? Do you have a passion for mentoring and coaching? We're seeking a Senior Manager, Service Delivery to join our team at TTEC. In this role, you'll be responsible for leading a team of managers to achieve company and client goals. You'll work closely with the Director, Service Delivery to ensure quality customer experiences and improve key success metrics.

Key Responsibilities:

  • Lead a team of managers to achieve company and client goals
  • Improve key success metrics, including Customer Satisfaction Score, Service Level Goals, and Quality Goals
  • Mentor managers to ensure achievement of company and client goals
  • Coordinate training on new or revised information relating to services, products, or processes

Requirements:

  • 3 years or more of call center experience or customer service industry experience
  • Bachelor's Degree or equivalent
  • Strong leadership and mentoring skills
  • Ability to interpret and manipulate data for reporting

About TTEC:

TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We're proud to be an equal opportunity employer and value diversity and inclusion in our workplace.


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