Senior Customer Service Manager

Job SummaryThe Senior Customer Experience Manager will be responsible for building and maintaining strong relationships with customers to drive business growth and customer satisfaction. This role will involve leading customer account teams, developing and executing success plans, and providing exceptional customer service.Key ResponsibilitiesLead customer...

**Job Overview**We are seeking a Senior Service Manager to lead our Customer Excellence practice. As a key member of our team, you will be responsible for developing and owning the service excellence strategy, with a focus on improving customer satisfaction, quality, and stability.You will promote active, strategic customer engagement at the highest...

Meet the ChallengeAs a Senior Service Manager at Backbase, you will oversee a portfolio of current "Run"-in production customers. Your primary goal is to develop and own the Service Excellence practice, focusing on improving customer satisfaction, quality, and stability with our in-production clients.You will promote active, strategic customer engagement at...

About the RoleAs a Customer Service Manager at AIG, you will be responsible for leading the Claims Contact Center (CC) team in Mexico, overseeing the efficient and timely response to inquiries regarding the claims process. You will manage a team of Claims Contact Center representatives who serve as the initial point of contact for customers reporting First...

Are you a leader who thrives in a fast-paced environment? Do you have a passion for mentoring and coaching? We're seeking a Senior Manager, Service Delivery to join our team at TTEC. In this role, you'll be responsible for leading a team of managers to achieve company and client goals. You'll work closely with the Director, Service Delivery to ensure quality...

Job Title: Senior Manager, Service DeliveryAre you a seasoned leader looking to take your career to the next level? Do you have a passion for mentoring and coaching? We're seeking a Senior Manager, Service Delivery to join our team in Mexico City.About the Role:As a Senior Manager, Service Delivery, you will be responsible for leading a team of managers to...

Meet the RoleAs a Senior Service Operations Manager at Backbase, you will oversee a portfolio of current "Run"-in production customers. Your primary focus will be on developing and owning the Service Excellence practice, with a strong emphasis on improving customer satisfaction, quality, and stability with our in-production clients.You will promote active,...

Customer Service ExcellenceFedEx Express Latin America and Caribbean Division is seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our top-tier enterprise customers, ensuring their needs are met and exceeded.Key...

**About the Role**We are seeking a skilled Customer Service Manager to lead our center's operations and ensure a seamless experience for our members.As a key member of our team, you will be responsible for managing the day-to-day activities of the center, including customer service, sales support, and team management.**Key Responsibilities**• Manage...

Service Manager RoleA challenging opportunity has arisen for a Service Manager to join our team at ABB Schweiz AG. As a key member of our Electrification Services team, you will be responsible for driving service growth and excellence in the Mexico and America Region.Key Responsibilities:Develop and implement service strategies to drive growth and...

About the RoleWe are seeking a Senior Manager, Service Delivery to join our team at TTEC. As a Senior Manager, you will be responsible for leading a team of managers to ensure they are on track to meet goals and motivate their teams to deliver exceptional customer experiences.Key ResponsibilitiesImprove key success metrics associated with goals, including...

About the RoleAABB is a leading manufacturer of electrification solutions. We are seeking a skilled Service Manager to lead our service operations in Mexico and the America Region. The ideal candidate will have a strong background in customer service, project management, and contract management.Key Responsibilities• Develop and implement service strategies...

About the RoleWe are seeking a Senior Manager, Service Delivery to join our team in Mexico City. As a key member of our leadership team, you will be responsible for leading and mentoring managers to achieve company and client goals.Key Responsibilities:Improve key success metrics associated with goals, including Customer Satisfaction Score, Service Level...

We are seeking a seasoned Customer Service Manager to oversee our customer care team in Mexico, with a focus on call center operations.Key Responsibilities:- Attracting top talent to the customer service team.- Conducting in-depth interviews with prospects.- Managing onboarding, training, and performance evaluation activities.- Developing and implementing...

**Customer Service Manager Role**At Case Consultores, we are seeking a skilled Customer Service Manager to lead our customer service operations in Mexico and North Latin America. This position requires a strong analytical mindset, excellent communication skills, and the ability to drive results.**Key Responsibilities:**• Contribute customer service...

Job Title: Customer Experience Senior Manager Food DeliveryAt Didi Global, we are seeking a highly skilled and experienced Customer Experience Senior Manager to lead our food delivery CX strategy and operations. As a key member of our team, you will be responsible for creating exceptional customer experiences, elevating our services, and championing a...

As a Senior IT Service Manager at Novartis, you will be responsible for ensuring the delivery of high-quality IT services to our customers across the Americas region. This includes monitoring and assessing service performance, identifying areas for improvement, and implementing changes to meet customer needs.**Key Responsibilities:**- Develop and implement...

The Senior Customer Service Analyst role at Citi is an intermediate-level position responsible for delivering exceptional customer service to high-profile clients. The primary objective of this role is to provide timely and accurate resolutions to client issues, while also identifying opportunities for process improvements.**Key Responsibilities**:Manage a...

Customer Service Content Strategy Program ManagerAt Netflix, we're shaping the future of global entertainment by providing exceptional customer experiences. Our Global Customer Service organization focuses on delivering amazing interactions for our subscribers worldwide. We're seeking a talented Program Manager to join our team in Mexico City, Mexico, to...

The Service Manager is a key leadership role responsible for driving customer service excellence within a team. The primary objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Key Responsibilities:** Resolve complex customer issues with significant organizational impact Evaluate team...