Cloud Service Delivery Manager

hace 4 semanas


Xico, México L'Oreal A tiempo completo

**Cloud Service Delivery Manager**

L'Oréal is a global leader in the beauty industry, with a presence in 130 countries. Our ambition is to become the #1 BeautyTech company, and we're looking for a Cloud Service Delivery Manager to help us achieve this goal.

The Cloud Service Delivery Manager will be responsible for overseeing the delivery of cloud services to our clients. This includes monitoring service performance, coordinating with internal clients to identify issues, and working closely with other departments to ensure that cloud services are integrated effectively into our overall IT infrastructure.

The ideal candidate will have strong communication and leadership skills, as well as technical knowledge of cloud computing platforms and services. They will also have experience working with cloud-based technology, managing IT projects or teams, and implementing service delivery best practices.

**Key Responsibilities:**

  • Oversee and manage the delivery of cloud services to clients
  • Communicate with clients regarding service updates, issues, and resolutions
  • Provide and coordinate technical support and guidance to clients and team members
  • Monitor and analyze service metrics to identify areas for improvement
  • Ensure service level agreements (SLAs) are met and maintained
  • Collaborate with cross-functional teams to resolve service-related issues
  • Develop and implement processes and procedures to improve service delivery
  • Manage and prioritize multiple service requests and projects simultaneously
  • Maintain knowledge of industry trends and emerging technologies in cloud services

**Requirements:**

  • Bachelor's degree in computer science or related
  • Experience working with cloud-based technology, managing IT projects or teams, and implementing service delivery best practices
  • Excellent communication skills, organization skills, and problem-solving skills
  • Prior consulting experience
  • Strict attention to detail and collaboration capabilities
  • Demonstrated time management and prioritization skills with an eye for continuous improvement
  • Confidently makes decisions
  • Has an eye for closure and renewal needs and methodologies
  • Resource planning and strong teamwork skills
  • Strong Knowledge in ITIL Disciplines (Requirements, incidents, changes, problems, services, etc.)
  • Ability to manage conflicts
  • Operational Ability in a Diverse, Large-scale Environments
  • More than 4 years of experience in IT industry
  • English (MANDATORY)

**Why L'Oréal?**

L'Oréal is a company that invests in Tech and positions its Tech teams at the heart of its digital transformation strategy. We allow our employees to have a real impact, to test their ideas, to innovate and to build our future. We have a powerful and innovative HR policy, and we have chosen to uphold strong values and to be particularly advanced from a social and environmental point of view.

We strongly encourage everyone to always dare and never censor themselves. Skills can always be learnt.



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