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Operations Supervisor

hace 2 meses

Xico, México Citi A tiempo completo
Job Summary

The Operations Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Key Responsibilities
  • Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
  • Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
  • Analyze operations information and make evaluative judgements to solve problems
  • Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
  • Identify hiring needs to ensure adequate staffing
  • Serve as a backup for manager, as needed
Requirements
  • 0-2 years of relevant experience
  • Direct line management experience in a call center or production environment preferred
  • Working knowledge of financial industry preferred
  • Proactive leadership and motivational skills
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
Education

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.