Operations Senior Supervisor

hace 1 mes


Xico, México Citi A tiempo completo

The Senior Operations Supervisor is a key leadership position at Citi, responsible for overseeing a team of employees and providing direction to ensure seamless operations support services. The role requires strong leadership and mentoring skills, with the ability to analyze operations information and make evaluative judgments to solve problems.

Key Responsibilities:

Lead and mentor a team of up to 10 employees, delegating daily tasks and responsibilities, and recommending new work procedures to streamline operations
Conduct training, monitor quality and quantity of team work, and provide feedback on performance, including making recommendations on pay increases, promotions, and terminations
Analyze operations information and make evaluative judgments to solve problems
Identify and resolve routine problems and operational issues with broader departmental impact within established procedures
Identify hiring needs to ensure adequate staffing
Serve as a backup for manager, as needed
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgment and autonomy
Acts as SME to senior stakeholders and/or other team members
Ability to manage teams
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics

Qualifications:

2-5 years of related business experience, including at least one year of supervisory experience
Proficient in Microsoft Office
Proactive leadership and motivational skills
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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