Client Relationship Manager

hace 1 mes

Xico, México Bank Of America A tiempo completo
Job Summary

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our company is built on a foundation of responsible growth, and we deliver for our clients, teammates, communities, and shareholders every day.

We are a diverse and inclusive workplace, and we invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

We believe in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Key Responsibilities
  • Outreach to clients requesting and collecting Know Your Customer (KYC) documentation
  • Serve as the key point of contact for Clients as well as Bankers, Operations, Risk, and other internal functions
  • Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the Financial Life Underwriting (FLU) and those governed by support partners
  • Monitor and understand the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts
  • Gather client feedback on policy, requirements, and/or jurisdictional nuances where given to help improve the Bank's processes
  • Raise process issues and improvements that collectively help our clients
  • Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
  • Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
  • Support the Outreach of both periodic refreshes as well as remediation and associated programs
  • Support the Outreach of jurisdictionally or regionally stringent requirements where needed
  • Ensure timely collection of client required documentation, including follow-ups where needed
  • Ensure the voice of the client is heard while adhering to policies, laws, rules, and regulations
  • Ensure performance metrics are met and any exceptions are resolved within required timeframes
  • Master customer due diligence (CDD) requirements and guide clients as needed to comply
  • Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
  • Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
  • Embrace a collaborative and output-oriented culture
Requirements
  • Bachelor's degree or equivalent work experience
  • 4+ years experience in a client-facing role within the financial services or a related industry
  • Preferred: Certified Anti-Money Laundering Specialist (CAMS)
  • Knowledge of Anti-Money Laundering (AML) CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
  • Must demonstrate a strong client focus
  • Excellent interpersonal skills for motivation, collaboration, and encouragement
  • Professional Demeanor: Demonstrating patience, composure, and positive attitude
  • Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness
  • Initiative: Identify process improvements, demonstrate a 'self-starter' behavior, and a willingness to help others, and show potential to require minimal supervision
  • Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
  • Excellent proficiency using Microsoft Office products, particularly Microsoft PowerPoint, Excel, Word

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