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Employee Service Specialist

hace 2 meses

Veracruz, Veracruz-Llave, México Zillow A tiempo completo
About the Team

The Employee Service Center (ESC) team at Zillow is dedicated to providing exceptional HR support to employees in a Cloud HQ environment. Our mission is to deliver a seamless experience for candidates, employees, managers, and alumni, ensuring that their questions and issues are resolved quickly and efficiently.

About the Role

As an Employee Service Specialist at Zillow, you will play a critical role in supporting our human resources efforts. This is an opportunity to join a top-tier HR team and contribute to the success of our Mexico City office. We are seeking a highly organized and proactive individual who can effectively coordinate various tasks to ensure smooth operations.

Key Responsibilities
  • Support the onboarding of new hires, including orientation and paperwork at the Zillow Group office in Mexico City.
  • Coordinate with recruiting and new hires to ensure clear Day 1 communications.
  • Act as an escalation point for Payroll to ensure paperwork is submitted correctly and on time.
  • Answer questions about Zillow Group, Day 1 and Day 2 activities, employment agreements, and escalate to the proper points of contact as needed.
  • Plan, support, coordinate, and execute events for the Mexico office, such as recruiting events and housewarmings.
  • Support components of the purchasing and procurement process for the Mexico office, as needed or requested.
  • Act as the main point of contact between the WeWork team and Zillow to identify and escalate challenges.
  • Maintain physical, on-site employee records to ensure compliance and keep records updated.
  • Collaborate with teams like Payroll, T&E, and People Legal to improve processes for Zillow Group's Mexico employees.
  • Support employee engagement initiatives, such as surveys, training, and feedback sessions.
  • Provide general administrative support, including ad hoc translation.
  • Support travel arrangements, including transportation, lodging, and office logistics for Zillow Group employees.
  • Communicate with external vendors and/or stakeholders as necessary.
  • Support and manage unemployment claim requests from terminated employees.
Requirements
  • Proven experience in human resources or a related field.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Outstanding problem-solving skills and a strong focus on customer satisfaction.
  • An eye for process improvement.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • High attention to detail and ability to maintain flawless accuracy.
  • Fluency in English and Spanish.
About Zillow

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.