Strategic CX Operations Analyst

hace 2 días


Xico, México Didi Global A tiempo completo
Job Title: Experience & Strategy Cx Ops Analyst

About the Role:

The Experience & Strategy CX Ops Analyst will play a crucial role in delivering strategic initiatives and service flows that enhance customer experience. This role will design and improve customer experience processes, benchmark best practices, and implement them across different countries, companies, and cultures.

Key Responsibilities:

  • Examine existing and future business processes to drive continuous improvement and standardize processes according to best practices.
  • Develop a continuous improvement culture to ensure lessons learned and go beyond.
  • Analyze current KPIs for CX, generating insights and acting on the main opportunities to ensure high customer satisfaction.
  • Support strategic projects in the customer service area and define standards and playbooks.
  • Benchmark our product and services against different companies and prioritize areas of improvement.

Requirements:

  • Mandatory fluent English.
  • 1y+ of relevant work experience in management consulting, operations, customer service, or business development.
  • Experience with continuous improvement methodologies.
  • Advanced communication skills (written and spoken).
  • Experience creating and optimizing processes.
  • Analytical and critical thinking skills.
  • Advanced in Excel or other data management tools.

What We're Looking For:

  • Data-driven individuals who can come with examples and show us hard-driven facts of what they've accomplished in the past.
  • Customer-centric individuals who can develop creative solutions to complex problems.
  • Clear examples in management roles where they drove change, innovated, and motivated their team.


  • Xico, México Didi Global A tiempo completo

    About Didi GlobalDiDi Global Inc. is a leading mobility technology company that offers a range of services across various markets, including ride-hailing, taxi-hailing, chauffeur services, food delivery, and financial services. Our mission is to create a safe, inclusive, and sustainable transportation ecosystem for cities of the future.About the TeamWe are a...

  • Operations Analyst

    hace 1 semana


    Xico, México Teletech Holdings, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Operations Analyst to join our team at Teletech Holdings, Inc. This is a pivotal role within our Customer Supply Chain organization, and you will be working directly with Demand Planning, Supply Planning, Customer Account Managers, and Regional Sales & Marketing teams.Key ResponsibilitiesOptimize supply to match...


  • Xico, México Castolin Eutectic A tiempo completo

    About the Role:We are seeking a highly skilled Strategic Planning Analyst to join our team at Castolin Eutectic. As a key member of our operations team, you will be responsible for applying data analysis expertise to drive informed decision-making and optimize production planning processes.Key Responsibilities:Develop and maintain advanced data models and...


  • Xico, México Uber A tiempo completo

    About the RoleAs a Delivery Customer Experience Program Leader, you will play a pivotal leadership role in shaping and executing strategic initiatives that enhance customer satisfaction and drive operational excellence across Latin America. You will leverage your deep understanding of both technology and customer behavior to create seamless, engaging...

  • Cx Intelligence Analyst

    hace 2 semanas


    Xico, México Didi Global A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Cx Intelligence Intern to join our team at DiDi Global Inc. As a Cx Intelligence Intern, you will play a critical role in providing data-driven insights to support business decisions and drive customer-centric improvements in our ridesharing business in Mexico.Key ResponsibilitiesUnderstand...


  • Xico, México Laagencia A tiempo completo

    About LaagenciaLaagencia is a People and Organizational Development consulting firm specializing in Tech Recruiting. We are passionate about helping our clients achieve their goals, whether they want to scale, grow, or shrink.Job DescriptionJob Title: Strategic Operations ManagerJob Summary: We are seeking a highly motivated and detail-oriented Strategic...


  • Xico, México Sagan A tiempo completo

    {"h1": "Chief of Staff", "p": "At Sagan, we're building a dynamic team to drive business growth and innovation. As our Chief of Staff, you'll play a critical role in supporting our CEO and executive team, ensuring seamless operations and strategic alignment across the organization.Key Responsibilities:* Collaborate with the CEO to define and implement...


  • Xico, México Sagan A tiempo completo

    Project ManagerSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading...


  • Xico, México Sagan A tiempo completo

    About the RoleThe Chief of Staff will serve as a key strategic partner to the CEO and executive team, driving essential initiatives and ensuring alignment across the organization. This role demands strategic thinking, leadership, and experience in optimizing internal processes using software and AI tools.Key ResponsibilitiesStrategic Planning: Work closely...


  • Xico, México Amex A tiempo completo

    **About the Role**At American Express, we're committed to delivering exceptional customer experiences. As a Strategic Planning Analyst, you'll play a critical role in shaping our business strategy and driving process improvements.**Key Responsibilities**Develop and implement advanced models to optimize manual processes, enabling a more strategic focus on...


  • Xico, México Payjoy A tiempo completo

    Unlock Operational Excellence at PayJoyAs a Senior Operations Analyst at PayJoy, you will play a pivotal role in driving business growth and ensuring the integrity of our apps and services. With a strong focus on data analysis and strategic thinking, you will act as the main internal Operations resource, connecting and coordinating with cross-functional...

  • Operations Analyst

    hace 2 días


    Xico, México United Nations Population Fund (Unfpa) A tiempo completo

    Job Title: Operations AnalystAt the United Nations Population Fund (UNFPA), we are seeking a highly skilled Operations Analyst to join our team in Mexico City. As a key member of our Country Office, you will play a critical role in ensuring the smooth functioning and effective management of our operations.Job Purpose:The Operations Analyst will be...


  • Xico, México Uber A tiempo completo

    About the RoleWe're seeking a highly skilled Strategic Operations Regional Lead to help us scale Uber for Business in Latin America. As a key member of our Strategy & Ops team, you will own and implement regional projects and initiatives that drive profitable incremental growth for Uber for Business.Key ResponsibilitiesPartner with global Strategic...


  • Xico, México Sagan A tiempo completo

    **Job Title:** Chief of Staff**Location:** Remote (PST Time Zones)**Salary Range:** Up to $4,000 USD**Work Schedule:** Monday to Friday, 8:00 AM to 4:00 PM (PST)**Job Type:** Independent Contractor**Company Overview:**Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...


  • Xico, México Sagan A tiempo completo

    Job Title: Chief of StaffLocation: Remote (PST Time Zones)Salary Range: up to 4000 USDWork Schedule: Monday to Friday, 8:00 AM to 04:00 PM (PST)Company Overview:Sagan is a dynamic company that thrives on innovation and efficiency. We are passionate about optimizing business operations with cutting-edge software and AI tools, ensuring smooth and strategic...


  • Xico, México Taylors A tiempo completo

    About the Role**Job Summary:**We are seeking a highly skilled Strategic Business Development Analyst to join our Global CFO Office. As a key member of our team, you will be responsible for providing insightful strategic analysis and support to our diverse business units.Key ResponsibilitiesCollaborate with the Global CFO to develop strategic analyses that...


  • Xico, México Bright A tiempo completo

    {"title": "Strategic Finance Analyst", "content": "About BrightBright is a fintech solar energy startup on a mission to reverse climate change in Mexico. We simplify the process of getting solar energy on homes through automation, working with finance and technology to power the solar installer and entrepreneurial ecosystem.About the PositionWe're seeking a...

  • Operations Analyst

    hace 2 semanas


    Xico, México Teletech Holdings, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Operations Analyst to join our team at Teletech Holdings, Inc. as a key member of our Customer Supply Chain organization.Key ResponsibilitiesOptimize supply to match customer requirements while ensuring best-in-class customer service.Actively manage regional execution activities to ensure adherence to customer...


  • Xico, México Amex A tiempo completo

    {"title": "Strategic Planning Analyst", "content": "Unlock Business PotentialAt American Express, we're committed to empowering our customers and communities to progress in incredible ways. As a Strategic Planning Analyst, you'll play a critical role in driving business strategy and growth by providing actionable insights to our commercial teams.With access...


  • Xico, México Taylors A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Business Development Analyst to join our team at Taylors, working closely with the Global CFO to drive strategic growth and innovation across our global business units.Key Responsibilities:Collaborate with the Global CFO to develop strategic analyses that drive decision-making across different business...