Business Operations Specialist
hace 2 semanas
As a Services Operations Analyst with Red Hat Services, you will play a key role in supporting our Business services leaders. Your primary responsibility will be to partner with Consulting services leaders to gain a deeper understanding of the drivers of both revenue and expenses, using financial and operational metrics to inform decision-making.
This role requires you to work closely with business and operations leadership on tasks related to reporting, business analysis, market research, and business intelligence. You will be responsible for participating in the design of new operational business practices aimed at improving execution through monitoring and analyzing key performance indicators.
You will need to be able to analyze complex financial and operational problems and provide proposed solutions using your business acumen. This position also requires excellent communication skills at all levels of the organization and the ability to support multiple teams and geographies for Red Hat's Services team.
Key Responsibilities- Develop and refine key business metrics and conduct analysis to identify strengths, weaknesses, and opportunities
- Identify and interpret trends and patterns in datasets to locate influences
- Perform special projects to create or improve efficiency in business processes, supporting process documentation
- Presentation of timely, relevant, and accurate reporting and analysis of divisional performance
- May provide consultation to users and lead cross-functional teams to address business issues
- Provide insightful use of business analysis techniques, tools, and concepts to drive business results
- Improve productivity of the business unit by developing automated reporting/forecasting tools and processes
- Understand and facilitate the integration of business processes, people, and technology to drive business decision-making
- Fluent in English (Verbal and Written) required
- 3+ years of progressive financial or data analysis experience
- Experience using support systems and tools, including LMS, Salesforce, FinancialForce (PSA), Oracle Business Objects, and Tableau
- Excellent written and verbal communication and presentation skills
- Knowledge of procedural controls and data validation techniques
- Strong analytical and problem-solving skills, including the ability to think strategically
- Graduate degree in business administration
- Experience in financial modeling, business analysis, FP&A, business integration, analytics in a corporate environment
- Solid analytical (quantitative as well as qualitative) skills, including extracting, cleansing, and validating data, creating forecasts, and building financial models
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