Customer Service Specialist for US Clients

hace 2 meses


Hermosillo, Sonora, México LEONI A tiempo completo

A leading global manufacturing firm is seeking a skilled Customer Service Specialist to enhance our operations. We are dedicated to fostering employee growth, cultural exchange, and innovative practices. We value individuals who demonstrate dedication and teamwork in every challenge they encounter.

Key Responsibilities:

Oversee daily customer service operations for designated clients Facilitate seamless communication between the Advanced Delivery Center (ADC), clients, production facilities, and third-party logistics providers Manage customer orders within the principal company's ERP system, evaluating client schedules against established contracts, including capacity and flexibility agreements, and negotiating solutions for any discrepancies Ensure the availability of necessary finished goods at the ADC and initiate contingency measures as needed Assist in the dispatch process and coordinate outbound logistics at the ADC Support the technical modification process within the ERP system of the principal company Maintain accuracy of finished goods inventory in the ERP system, aiding in cycle counting and stocktaking processes at the ADC Monitor excess finished goods stock at the ADC and implement actions to mitigate it Track and analyze key performance indicators within the area of responsibility Assess customer satisfaction and coordinate corrective actions when necessary Assist Sales with customer-related charges for obsolete materials, freight, and services Manage demand for NAFTA clients using SAP IBP and liaise with EMEA clients

Candidate Profile:

Degree in Economics or Engineering, with experience in customer service or planning (automotive sector preferred) Proficient in English (C1 level), MS Office, and ERP systems (SAP preferred) Self-motivated, organized, quick learner, and results-oriented Ability to thrive in a high-pressure environment, prioritize tasks across multiple streams, and collaborate within an international team

We look forward to your application.



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