Customer Service Specialist for US Clients

hace 1 semana


Hermosillo, Sonora, México LEONI A tiempo completo

A leading global manufacturing organization is seeking a skilled Customer Service Specialist to enhance our operations. We are dedicated to fostering professional growth, cultural exchange, and innovative practices. We value individuals who demonstrate dedication and teamwork in every task they undertake.

Role Overview:

The Customer Service Specialist will oversee customer interactions for designated clients, managing all daily operations between the Advanced Delivery Center (ADC), clients, LEONI production facilities, and third-party logistics providers.

Key Responsibilities:

  • Oversee daily customer service operations for assigned clients.
  • Facilitate coordination of daily activities among the Advanced Delivery Center (ADC), clients, LEONI production sites, and external logistics partners.
  • Process customer orders using the company's ERP system, evaluate customer schedules against established contracts, including capacity and flexibility agreements, and negotiate solutions for any discrepancies.
  • Monitor the availability of necessary finished goods at the ADC and initiate contingency measures as needed.
  • Assist in the dispatch process and plan outbound truck logistics at the ADC.
  • Support the technical change process within the ERP system of the principal company.
  • Ensure the accuracy of finished goods inventory in the ERP system, aiding in cycle counting and stocktaking at the ADC.
  • Track excess finished goods inventory at the ADC and implement necessary actions to mitigate it.
  • Monitor key performance indicators within the area of responsibility.
  • Assess customer satisfaction and coordinate corrective actions when necessary.
  • Assist the Sales team with VCM-related charges to clients (obsolete materials, freight, services).
  • Manage demand for NAFTA clients in SAP IBP and interface with EMEA clients.

Candidate Profile:

  • A degree in Economics or Engineering.
  • Experience in customer service or planning, preferably in the automotive industry.
  • Proficiency in English (C1 level).
  • Familiarity with MS Office and ERP systems (SAP preferred).
  • Self-motivated, organized, quick learner, and results-oriented.
  • Ability to thrive in a high-pressure environment, prioritize tasks across multiple streams, and collaborate within an international team.

We look forward to your application.



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