Travel Luxury Experience Manager
hace 4 semanas
About Us
At American Express, we've been making a difference in people's lives for over 160 years. We back our customers in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We believe that the best way to back our customers is to back our people. That means providing a culture of learning and collaboration, helping them with what they need to succeed and thrive, and giving them the guidance and momentum into the best future they envision.
Our Vision
We strive to be the most respected service brand, delivering exceptional customer experiences every day. Our team of talented professionals works together to provide unparalleled support to our premium card members.
The Role
We are seeking an experienced Travel Counselor to join our prestigious Travel and Lifestyle Services team. As a key driver to the success of our premium card membership, you will be responsible for providing international service and domestic booking, particularly at the high and luxury travel segment.
Responsibilities
Giving Card members timely, accurate, and relevant travel information.
Managing Card member expectations.
D delivering service above and beyond expectations.
An understanding of Premium Travel related areas such as geography and products.
Requirements
Advance degree in Travel and Hospitality.
2 years of travel working experience (mandatory).
SABRE or AMADEUS GDS is a must.
Excellent oral and written communication skills in English is a must.
Availability to work fulltime including Saturday & Sunday (days OFF will be arrange based on schedule assigned).
Benefits
Competitive base salary: $65,000 per year.
Bonus incentives.
Support for financial-well-being and retirement.
Comprehensive medical, dental, vision, life insurance, and disability benefits.
Flexible work arrangements and schedules with hybrid and virtual options.
Generous paid parental leave policies.
Free access to global on-site wellness centers staffed with nurses and doctors.
Free and confidential counseling support through our Healthy Minds program.
Career development and training opportunities.
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