Luxury Guest Experience Coordinator

hace 3 días


Xico, México Accor Hotels A tiempo completo
About Our Resort

Located in the heart of a beautiful and tranquil environment, our Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unparalleled vacation experience for discerning guests. With its luxurious accommodations, contemporary designs, and world-class amenities, our resort is the epitome of luxury service nested with nature.

We are seeking a highly motivated and experienced Luxury Guest Experience Coordinator to join our vibrant team. As a key member of our Guest Relations department, you will be responsible for ensuring that every guest has an unforgettable and personalized experience during their stay.

Job Responsibilities
  • Closely interact with guests to understand their needs and preferences, providing exceptional customer service to ensure their satisfaction.
  • Handle guest complaints and concerns in a professional and timely manner, working closely with other departments to resolve issues.
  • Greet guests upon arrival, escorting them to their rooms and checking on their needs throughout the day.
  • Conduct daily guest contacts to identify areas for improvement and gather feedback for quality enhancement.
  • Prepare written reports on guest feedback and recommendations, presenting findings to management for action.
  • Collaborate with various departments to plan and execute special events and activities for guests, including birthdays, weddings, and anniversaries.
Requirements

To succeed as a Luxury Guest Experience Coordinator, you will require:

  • A minimum of a vocational high school certificate or equivalent experience in a related field.
  • Proven experience in guest relations or a similar role within the hotel industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Fluency in English (verbal and written), with additional language skills (Russian and Arabic) being an advantage.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of around $25,000 - $30,000 per year, depending on experience. You will also have access to a range of benefits, including health insurance, paid time off, and opportunities for career advancement.



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