Technical Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Ntt Data A tiempo completo

We are currently seeking a Technical Support Specialist to join our team in Mexico.

This is a Full Time position, and the selected candidate will be based in Guadalajara, Jalisco.

About the Role

The ideal candidate will have 6 months of experience in Customer Service and a strong interest in working with IT systems.

Responsibilities include:

  • Providing general L1 support for hardware and MS Office packages
  • Answering technical support calls and escalating to other support groups when necessary
  • Documenting troubleshooting steps and detailed descriptions of customer incidents and requests
  • Applying diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
About NTT DATA Services

NTT DATA Services is an equal opportunity employer that considers all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

We offer a competitive salary and a range of benefits including:

  • A salary of around $25,000 per year
  • Grocery tickets worth 12% of the base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% vacation bonus
  • Savings funds
  • 5 personal days per year
  • Medical insurance for you and your family
  • Life insurance
  • Dental insurance
  • Discounts with selected optics


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